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Netflix not working on tv(BN68)

(Topic created on: 20-01-2024 05:29 PM)
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macca53
Student
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Hi

If I look on the apps page I can see that my TV showing an up to date version of Netflix (version 5.2.59020 of 18/01/2024).  However if I try to open the app the screen goes black and does nothing - help!!  All other apps are working fine

TV is #BN68

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JAMES4578
Samsung Members Star ★★
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Hi @macca53  Try signing out/back in and reinstalling the app firstly. If none of these work I would suggest rebooting both the TV and your router, leave it for 30 seconds before reconnecting.  Even if other apps fine sometimes can be an issue with Bandwidth.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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macca53
Student
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Hi @JAMES4578  I had tried the usual stuff like rebooting, but the thing that got me back up and running was reinstalling the app!  Thanks for your help

JAMES4578
Samsung Members Star ★★
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Glad it is now sorted :smiling-face:

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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