Netflix app refuses to open (Samsung Q6F)

[nathanpower]

Netflix app stopped opening a couple of days ago.

- When highlighted in the smart hub, no preview shows

- When enter pressed to open app, loading indicator appears for a moment and the smart hub re-opens

Have tried

- Smart hub reset

- Full reset

- Power cycle (at plug, and removing from back of TV)

- Reinstalling app

- Turning off `open last app' in settings

- Changing router DNS to Google (8.8.8.8)

- Restarting router

All other devices can stream netflix, and use router. All other apps on TV work fine

TV Details:

- Model code: QE55Q6FNA

- Software version: T-KTM2DEUC-1025.0, BT - S

New TV, very frustrating, please advise?

[fatpaul]

Yes.  After decompress the .exe file, there should be an "upgrade.msd" file.  I put it in the root directory of a blank USB drive (USB memory).