Netflix app refuses to open (Samsung Q6F)

[nathanpower]

Netflix app stopped opening a couple of days ago.

- When highlighted in the smart hub, no preview shows

- When enter pressed to open app, loading indicator appears for a moment and the smart hub re-opens

Have tried

- Smart hub reset

- Full reset

- Power cycle (at plug, and removing from back of TV)

- Reinstalling app

- Turning off `open last app' in settings

- Changing router DNS to Google (8.8.8.8)

- Restarting router

All other devices can stream netflix, and use router. All other apps on TV work fine

TV Details:

- Model code: QE55Q6FNA

- Software version: T-KTM2DEUC-1025.0, BT - S

New TV, very frustrating, please advise?

[fatpaul · Accepted solution]

Thanks AB26!!

1. My QA55Q6FNAJXZK also have the upgrade.

2. Just go to https://www.samsung.com/hk_en/support/ and input your TV model and the according support page will come out for you to download the firmware.

3. it is a .exe file (compressed file).  You need to download to your PC first.  Then double click to run to decompress.

4. After decompress, you can find an "upgrade.msd" somewhere in the decompressed folder.

5. ***** You need to copy the "upgrade.msd" to the ROOT FOLDER of an USB drive.

6. Plug the according USB drive to your TV.

7. The TV can detect it and ask you whether you would like to browse the USB drive.  You can IGNORE it (i.e. no need to browse the USB drive).

8. Go to setting -> Support -> Firmware upgrade.  If there is no "Manual upgrade", you can just select "Upgrade Now".  After 2 sec, the manual will tell you there is an USB drive plugged and whether you would like to upgrade from the USB drive.  Select "Yes".

9. Let the TV to do the rest to do upgrade.  It costs around 3~5min.

Done!!  It's great!!!!!

There is really a problem:  Really don't know why the TV cannot do the online upgrade to discover this updated version and do the upgrade over the air but need the user to manually download and upgrade it!!!!!?????

[nathanpower]

Thanks all, resolved now

[LeoFla]

Hey everyone. I have the UE55NU7400 model running 1024 version. Tried entering my model into hk support but not recognizing model. Anyone else have this problem? Can any moderator help?

[AB26]

Try the UK website, must be a european model https://www.samsung.com/uk/support/model/UE55NU7400UXXU/

[LeoFla]

Thank you!

[Alvin_P]

my tv is KU6900, the version is 1511. 

I've tried to update the software by copy the 1311 file to usb, it does not work and it showed "my tv already have the most updated version 1511..." 

[LeoFla]

Downloaded the latest firmware to usb and now im back up and running!

[Honey10]

My samsung smart tv won't detect the upgrade.msd file, it just shows 'There's no available update for you at the moment.' or something like that.

[TessM]

Hey @Honey10 ,

are you placing the file extracted on the root directory of a blank USB memory? 

[Honey10]

Would you mind walking me through it? I'm using HP Chromebook and I'm not that familiar with it. Thanks!