19-10-2018 09:07 PM
Netflix app stopped opening a couple of days ago.
- When highlighted in the smart hub, no preview shows
- When enter pressed to open app, loading indicator appears for a moment and the smart hub re-opens
Have tried
- Smart hub reset
- Full reset
- Power cycle (at plug, and removing from back of TV)
- Reinstalling app
- Turning off `open last app' in settings
- Changing router DNS to Google (8.8.8.8)
- Restarting router
All other devices can stream netflix, and use router. All other apps on TV work fine
TV Details:
- Model code: QE55Q6FNA
- Software version: T-KTM2DEUC-1025.0, BT - S
New TV, very frustrating, please advise?
Solved! Go to Solution.
22-10-2018 02:34 PM
Thanks AB26!!
1. My QA55Q6FNAJXZK also have the upgrade.
2. Just go to https://www.samsung.com/hk_en/support/ and input your TV model and the according support page will come out for you to download the firmware.
3. it is a .exe file (compressed file). You need to download to your PC first. Then double click to run to decompress.
4. After decompress, you can find an "upgrade.msd" somewhere in the decompressed folder.
5. ***** You need to copy the "upgrade.msd" to the ROOT FOLDER of an USB drive.
6. Plug the according USB drive to your TV.
7. The TV can detect it and ask you whether you would like to browse the USB drive. You can IGNORE it (i.e. no need to browse the USB drive).
8. Go to setting -> Support -> Firmware upgrade. If there is no "Manual upgrade", you can just select "Upgrade Now". After 2 sec, the manual will tell you there is an USB drive plugged and whether you would like to upgrade from the USB drive. Select "Yes".
9. Let the TV to do the rest to do upgrade. It costs around 3~5min.
Done!! It's great!!!!!
There is really a problem: Really don't know why the TV cannot do the online upgrade to discover this updated version and do the upgrade over the air but need the user to manually download and upgrade it!!!!!?????
22-10-2018 02:55 PM
22-10-2018 04:37 PM
22-10-2018 04:45 PM
Try the UK website, must be a european model https://www.samsung.com/uk/support/model/UE55NU7400UXXU/
22-10-2018 04:51 PM
22-10-2018 05:38 PM
my tv is KU6900, the version is 1511.
I've tried to update the software by copy the 1311 file to usb, it does not work and it showed "my tv already have the most updated version 1511..."
22-10-2018 06:09 PM
19-05-2020 01:25 PM
19-05-2020 02:20 PM
19-05-2020 04:29 PM