I need help just sitting here ans corner of tv started sparking and its melted and caused lines on the tv, i rang samsung and cant really understand the accent but apparently i will get a call back tomorrow or monday, anyone else had this issue resolved??? I would just like my money back, it was brought brand new on ebay and they told me i had to call samsung, i want to buy a new tv now so i dont have to wait but dont want samsung offering me vouchers
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@Anthonymark1986: I'm sorry to hear that you have encountered this issue with your TV. We take matters or customer safety very seriously, so you did the right thing in reaching out to our support channels to raise the matter with us. Following contact from the relevant team an engineers inspection will be arranged to verify the root cause of the problem, and a resolution will be offered based on the engineers findings. I understand that the situation is far from ideal, and recommend that you do not attempt to use the set again until the proper investigations have been carried out.
@Anthonymark1986: We're here if you need us, therefore if you're based in the UK or Ireland, and you require further support, then please don't hesitate to send a private message to Sam_UK by following the steps in the link below, and we can get the issue escalated for you.
Yes its 5 months old, all through bank card on ebay, the store i brought from on ebay are a proper store they have 4 shops in the uk, its not just been brought from god knows where, there a reputable shop. I have gone through samsung and also emailed this shop so fingers crossed