My UE48JS TV is stuck in an update loop can anyone help me p

[DaisyandTed]

My UE48JS is stuck in an update loop - can anyone help me please ?

[AntS]

Hi @DaisyandTed. Is this still happening? If so, have you completely unplugged the TV, disconnected all devices from it, and then reconnected and turned back on after about 10 minutes?

[DaisyandTed]

Thank you for your suggestion.  Nothing seems to be working though.   I spoke to someone on Samsung chat yesterday - they think it might be the motherboard.  I have an engineer coming out to look at it 

[CarlH]

That's great to hear, @DaisyandTed. 

[AntS]

No worries, @DaisyandTed. Let us know how that engineer visit goes.