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My TV doesn’t want to connect with WiFi

(Topic created on: 23-07-2019 02:56 PM)
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YoannaB15
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Hello! 

2 months ago I had internet on my TV. I tried so hard to connect my tv with my WiFi but it doesn’t work. I put out and put on the wireless device but no WiFi. Can someone help me please? I will be so thankful! The model of the Tv is UE55ES7000

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AndrewL
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@YoannaB15: Sorry to hear that you're having issues connecting your TV to your WiFi. Are you able to connect other devices to the same router without issue? have you tried switching off the router at the mains, waiting 30 seconds and switching it back on to refresh the connection? If you go to Menu > Network > Network Settings > Start, does your router show in the list of available devices?

If you go to Menu > Support > Software Update, what version are you on?
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YoannaB15
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@AndrewL Hi! Thank you that you are trying to help me! My current version is 001008. My wifi Router doesn’t has any problems by connecting with other devices. It’s only the TV.

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