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My Samsung TV connected to WiFi but the internet won't work...

(Topic created on: 07-04-2020 02:17 PM)
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DrewD
Student
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Hello everyone! My Samsung TV

 UE46D6530WKXXU version no 2 is connected to the internet but is not working. I have the hub from Virgin media. It says Local connection completed but can't connect to internet. There are some apps I downloaded but they don't work... I tried to update the software but is fine. Please help!

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3 REPLIES 3
ChrisM
SuperStar
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Hi @DrewD 

 

Could we confirm which software version you currently have running on the TV? Go to Menu > Support > Contact Samsung. Also, could you send us a photo of the error message you're getting when trying to connect?

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DrewD
Student
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Hello Chris! Sorry for my late reply. Here are the photos I've taken. They're bad quality  sorry. Thank you very much! 15862651714581401779578.jpg

 

15862652177961978191947.jpg

 

1586265302182774324298.jpg

 

1586265380606688573926.jpg

 

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ChrisM
SuperStar
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There does appear to be a software update available for your TV which you can download to a USB stick to transfer across to your TV. Have a look at the 'Downloads' section at the bottom of this link.

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