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Original topic:

My Samsung series 8 65 keeps disconnecting remote

(Topic created on: 21-07-2021 08:05 AM)
nbar
Journeyman
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TV

Every day or two my remote disconnects from my TV. Even pressing the return and forward keys it doesn't connect. I have to turn TV off unplug it, plug it in turn it on then it reconnects to the remote. I expected better on a high end TV.

67 REPLIES 67
twistaeczka
Apprentice
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TV

Hi guys. Long time I wasn't here but to the point they finally fixed it. They took my TV at the end of March and gave it back at the end of April the next day I went on vacation and forgot to let you know. This time the motherboard and panel (I still don't know which one) have been replaced. 
Since then everything works as it should so let's hope it stays that way.
Greetings

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Stewartw
Explorer
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TV
My 75 inch had dead pixels and bamding and was loosing the remote all the time. New panel installed and Bluetooth controller, all brand new from Samsung. New panel worse banding and bleading all along the bottom oh and still loses the remote 🤣. Waiting to see what they suggest next 🤷‍♂️
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Hitch24
First Poster
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TV

I have had a Series 8 65", model UN65NU8000FXZA for a little over 2 years now without an issue.  Suddenly the remote is disconnecting daily and when I searched the issue this thread popped up on top.  So disappointed that this has been such a constant problem with no fix.  Hardwiring is not an option for me and there has been no new equipment to interfere with the signal.  Looks like an aftermarket remote is the best option.  Very frustrating.

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Bonza
First Poster
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TV

I fixed mine!!!

I just had issues with the same thing, the remote would cut out after about ten seconds and I would have to remove the batteries as only the power and volume buttons would work. I had been loading a 2T hard drive to watch movies and it started to glitch. The TV still had 1.6G of free space to run.

With the TV on, I held down the power button until it switched off and switched back on. The remote has been working fine since and my sound bar is connecting again too. 

 

I'm not sure if this technique is meant to do something else but it has worked for me. 

I haven't even had the TV a week, if it does it once more I'll be taking the TV back after reading these threads. 

Let us know if this trick works for anyone else. 

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Mithunv
First Poster
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TV

I have this exact same problem. Also a 65in 8 series.

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Mithunv
First Poster
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TV

Yea, same for me.

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Markkeli
First Poster
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TV

What was the model of your tv? I have same issue, Q9F65 2018 model. I have also done everything but the remote still keeps losing the connection after day or two. 

In EU there is 2 years of guarantee for TVs so this is going to be a problem

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tinzo
First Poster
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TV

This helped me with one thing Bonus.

Sometimes I have to unplug the tv for a rest to get the remote working again. By holding power button for 10 seconds until I see QLed logo I'm resting it without unplugging the tv. Thanks 

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