Warning to buy from Samsung shop!!! More unprofessional and incompetent service you will unfortunately have to look long for... Have had 17 calls with them now. Sent between Samsung shop to Samsung service and on to Samsung technicians and back in the same order 5 times now. Have had Samsung's technician visit 3 times to repair the TV we bought in December 2022. Time 1 the technician comes to visit on 27/6 and then he notes that yes there are stripes on the screen and replaces it. When it is done, he notes that yes the stripes are still there. He will order a circuit board to be replaced in the TV. The second time he comes is on 3/7 and now he replaces the card, but the stripes are still there. So a new visit will be booked to update the TV. Then I ask how long this will last with repairs of a new TV? He has three attempts so one more visit I am told. The third visit is on 7/7 and he does not succeed with the update despite a couple of calls with a colleague, it says failed on the TV. Then he says he unfortunately has to book another visit to fix the problem. Seconds later he regrets and says no no new visit there is nothing wrong with the TV because he has seen the night before on his own TV at home that it also has stripes and his is a 10 year old LG TV so all TVs have this problem. He also shows photos of his 10-year-old LG TV, but I see no stripes on it. I reply that my much cheaper Samsung in the living room has no stripes, but he is not interested in seeing this. I ask why do you replace the screen and other parts of the TV if there is nothing wrong? The answer is that he thought there was something wrong with it... He will hand this over to Samsung service who will contact us within a couple of days (this was on 7/7) No one contacted us so I called time 14 to Samsung on 11/7 and got the answer that this must not happen and the woman I talked to would pass this on to a higher authority who would contact us and this usually takes a couple of days. Contact them again and get the answer you have to wait until you are contacted as well, he simply pressed me. Contacted Samsung again on 25/7 and was promised yet again to be contacted within 2-5 working days. They also wanted me to film and photograph the stripes again and send it to them. So exactly what this whole thing started 54 days ago. Still no one has contacted us... Not at all unexpected I must say. So no, I really can't be satisfied with Samsung shops "service"Took time off work three times now to receive the technician. It's not free to take 4-5 hours off three times... I realize that I have to make a report on Samsung shop at the General Complaints Board now.
EDIT: Well then it was time for a fourth home visit by Samsung's technician. But Samsung's technician has already been here on 3 visits and he found that the stripes on the screen are still there even though he changed the screen and the circuit board. It was after this he considered that there is nothing wrong with the TV because his 10-year-old LG TV also has stripes. The law says that after 3 attempts you have the right to complain if the error remains. Should I really have him home once more when after three attempts he suddenly says that there is nothing wrong with the TV stripes have all TV sets? I have to take 4 to 5 hours off work for each visit as there is a spam of 4 hours when they book the time. So he has seen the stripes after every attempt he has made. What will he find this fourth time, I wonder? There is nothing serious or professional in how Samsung handles this, I can unfortunately conclude
Edit:
@AntS @Daniel-M this is the reply i got from samsung
What we had intended to do in the case is the application for a complaint, which means that if it were to be approved, Samsung will buy back the TV and since you have bought the TV directly through Samsung, you will receive a refund through Klarna. We cannot guarantee that the application will go through, but we will try our absolute best. The reason we can do this is that the problem you are experiencing is not something that service can fix, as the fault is considered to be within specifications. Our product specialists have determined that there is no hardware failure, but we can still try to apply for a claim at Goodwill. Do you want us to apply for a complaint?
Within specs yeah right lets just replace the screen the motherboard then on the 3rd visist try todo an update and fail and then say its nothing wrong with the tv cus my lg that is 10 years old also has lines on it...
