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My order is not showing after two days

(Topic created on: 22-07-2021 04:23 PM)
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SeverianTw
First Poster

‎22-07-2021 01:36 PM

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I ordered a neoQLED TV two days ago with the option of paying in four times but since then I received nothing: no confirmation email, nothing confirmed on my orders tab on the shop and my basket still as the TV and the stand in it.

Could someone explain to me the problem here ?

Thanks

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AndrewL
Moderator
Moderator

‎22-07-2021 04:23 PM

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@SeverianTw: I'm sorry to hear that you're having some trouble with your order. Sadly it isn't possible to provide an update, or details of your order from this position. If you're based in the UK, and if the TV was purchased from our website, then please reach out to the Shop Team directly on 0330 726 7467 and an advisor will be able to look into this for you. 

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