My 43" Samsung Smart TV remote no longer controls my XBOX One menus, etc

[alex_ncfc]

Hi all,

I'm hoping someone can help with this issue.

When I got my 43" Samsung Smart TV (UE43TU7100KXXU) back in October, the set-up was a breeze - it even detected my Xbox One console on HDMI1 and allowed me to control the Xbox menu functions with my Samsung remote control, something which I found very handy. 

However, despite not changing anything, no software updates or anything of that kind, it just randomly stopped working. This has infuriated me to the point of doing a factory reset of the TV, which I did this evening. But the remote still does not work on the Xbox's menus and I am at a loss. I'd really like this function to work again, and I can't see anything on the TV settings or Xbox settings side in order to restore it.

Any ideas? 

Thanks

[Chasing bears 1990]

Hello

I recently found my smart remote and used it after having it hidden in the draws for years. Well I set it up found it amazing and it was saving me time and money so I didn't have to buy a Xbox remote.

Anyways a few days ago my remote stopped working and I thought it was my internet so I spent 40 minuets reconfiguring my mesh system and my tv still informed me its not connected to the internet but would still can run YouTube. The remote would not turn on or be used on the Xbox and BT TV Box.

Solution for me to get the remote to work was [Home Key] > [Universal Remote] > [Delete Device] > [Add Device]

This may be temporary but at least I don't need a Xbox remote for movies.