Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

My 43" Samsung Smart TV remote no longer controls my XBOX One menus, etc

(Topic created on: 29-12-2020 09:52 PM)
alex_ncfc
Explorer
Options
TV

Hi all,

 

I'm hoping someone can help with this issue.

 

When I got my 43" Samsung Smart TV (UE43TU7100KXXU) back in October, the set-up was a breeze - it even detected my Xbox One console on HDMI1 and allowed me to control the Xbox menu functions with my Samsung remote control, something which I found very handy. 

 

However, despite not changing anything, no software updates or anything of that kind, it just randomly stopped working. This has infuriated me to the point of doing a factory reset of the TV, which I did this evening. But the remote still does not work on the Xbox's menus and I am at a loss. I'd really like this function to work again, and I can't see anything on the TV settings or Xbox settings side in order to restore it.

 

Any ideas? 

 

Thanks

0 Likes
6 REPLIES 6
Blessed4life
Troubleshooter
Options
TV
Try reseting (factory reset) your TV to how it was when you first set it up & see if that helps.
0 Likes
alex_ncfc
Explorer
Options
TV

Hi @Blessed4life

Thanks for the reply, but as I mentioned in my post, I have already tried a factory reset of the TV which has made no difference.

0 Likes
Blessed4life
Troubleshooter
Options
TV
Hi @alex_ncfc sorry for not already realising you mentioned you already done a factory reset, contact customer services, your tv is still in warranty, maybe Samsung services could send someone out to have a look at the TV.
0 Likes
alex_ncfc
Explorer
Options
TV

I have been doing some reading about this problem I'm having (Xbox no longer able to be controlled by the Samsung TV remote) and I found the Universal Remote screen on my TVs menu, but having tried doing what the YouTube videos explain, I *still* cannot get my TV to work as it did when I first bought it. I don't think it needs repairing or anything like that, it's obviously just a setup issue, but I did yet another factory reset of my TV last night and tried to set up from scratch, and still can't get the Xbox to recognise my TV remote. It's frustrating because I can't seem to find or see any reason why it wouldn't work like it used to.

 

Has anyone had similar issues with their games console and the universal remote? 

0 Likes
Laneealexandra
First Poster
Options
TV

I am having the same issue and nothing seems to work. Were you able to fix it? 😞

0 Likes
alex_ncfc
Explorer
Options
TV

Hey, sorry I only just saw this post.

Unfortunately I never managed to fix it - I tried everything, factory resets, playing around in the Xbox settings etc, but it just never came back. I have no idea why! In the end I had to return the TV for an unrelated problem and it seems to be working so far with the replacement TV, but I am not sure what triggered it off to stop working on my previous model.

0 Likes