27-06-2022 03:16 PM in
@Wozp Could you let us know which steps you have already tried, please?
We will put a link below that includes troubleshooting steps that may be helpful here, unless you have already tried these-
28-06-2022 02:17 PM in
Thanks for the quick response. Yep I've tried all the advice provided. Interesting where it says
I've rebooted the router, TV and reset settings, still no good. Sky box works fine
28-06-2022 04:51 PM in
We can confirm that you're on the latest software version. Let's try a full reset of the TV. You just need to be aware that any changes you may have made to the settings, will be returned to the factory settings that the TV came with. Go to Home > Settings > Support > Self Diagnosis > Reset > Enter PIN.
30-06-2022 12:10 PM in
No I haven't got an ethanet cable. Have contacted my WiFi provider and they have tried something (I think splitting the frequencies so it's 2.4G) but still no good. The TV doesn't seem to want to reset, it's stuck on wireless but no option to set up router