Mu6400 screen problem help.

[Steve77]

Hi, I have a mu6400 and this started to happen today . Does anyone known what could be wrong with it, if I turn the tv off then back on its ok, but after it’s been on for a short time it starts again,, 

the tv is 8 month old.

thanks, Steve 

[paul1277]

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@Steve77 wrote:

Hi, I have a mu6400 and this started to happen today . Does anyone known what could be wrong with it, if I turn the tv off then back on its ok, but after it’s been on for a short time it starts again,, 

the tv is 8 month old.

thanks, Steve 

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Have you reported this to your retailer as a fault as they are responsible. Then Samsung support as they normally deal with warranty issues. 

Paul

[TracyR]

Hey @Steve77

Alongside what @paul1277 suggested, I'd recommend doing a picture test on your TV:

Settings > Support > Self Diagnosis > Picture Test.

Does the fault still appear?

[Steve77]

Hi , I will ring the retailer today.  Yes I have done the self diagnosis and that tested ok. I will see if it happens today because for now the picture seems fine. 

Thanks,, Steve 

[paul1277]

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@Steve77 wrote:

Hi , I will ring the retailer today.  Yes I have done the self diagnosis and that tested ok. I will see if it happens today because for now the picture seems fine. 

Thanks,, Steve 

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It still a good idea to report it to your retailer so if it happens again you can say it was an existing fault.