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Malicious process: libsamoas.so

(Topic created on: 31-01-2023 01:09 PM)
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Marsey
Student
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Hi, I am getting lots of "Malicious process: libsamoas.so" warnings on my Samsung Q80T smart T.V.  Is there something I can do to resolve this?  An app I need to un-install?  I cannot see what this libsamoas.so process is linked to?  

9 REPLIES 9
Antony111157
Apprentice
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Ciao anche io ho lo stesso problema, nel caso tu abbia risolto mi fai sapere come hai fatto? Grazie

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JAMES4578
Samsung Members Star ★★
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@Marsey@Antony111157As a matter of interest were any 3rd party apps installed as that can sometimes cause problems?

Check that you  have the latest firmware?  From previous reports aware that Sometimes Netflix can be the issue  and so may need to  reinstall it.  However if still problems     may need  to perform the Smart Hub or/and Factory Reset. You could also switch off at the mains for 5 minutes.   

If this messages still keeps  popping up  seems major issue and you would be advised to contact Av specialists on  0333 000 0333  in the uk as they will be able to run you through the options. See contact options here https://www.samsung.com/uk/support/contact/  

@Antony111157  if you are in Italy will find contact details here: https://www.samsung.com/it/support/contact/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Antony111157
Apprentice
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Grazie James per i consigli per quanto riguarda Netflix intendi quello dell'app sul TV o sulla Fire Stick esterna? Perché io ho 2 account.

JAMES4578
Samsung Members Star ★★
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@Antony111157 quello dell'app sul TV 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Antony111157
Apprentice
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Grazie Giacomo non la fa disinstallare ma reinstallare ho provato ora spengo e riaccendo il tv quando torno e vedo.

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Marsey
Student
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@JAMES4578 @Antony111157  - Update - I didn't installed any third party apps before this error.  However, I contacted Samsung support and they recommedended the following:

1. Whilst it is switched on, kindly unplug its power lead from the mains. Leave it for 30 seconds before you plug it back in.
2. After that, whilst you are on TV source, kindly go to Settings, Support, Device Care, Self-diagnosis, Reset Smart Hub
I did all of the above and after the reset I had to log back in which took some time but so far (as of today) this error has not appeared so it seems to have solved my issue if this helps anyone else 🙂

Antony111157
Apprentice
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Anche se comporterà molte riconfigurazioni lo farò. grazie mille 

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PaulM1
Moderator
Moderator
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Just for the benefit of the rest of the Community who are not well-versed in Italian, @Antony111157's last post roughly translates to:

"Even if it will involve a lot of configurations, I will. Many thanks."

I should note that I used an online translator. 😉

JAMES4578
Samsung Members Star ★★
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@PaulM1  I do have an Italian qualification but studied it some time ago,   only really know the basics now.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.