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Lost channel numbers on my Samsung Oled TVs tried factory reset on both Tvs

(Topic created on: 26-03-2023 12:58 PM)
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Lorne1
Student
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I edited out some channel numbers when it showed on TV these channels not available do you want to remove I pressed yes now for instance 27 is missing factory reset does not resolve issue any ideas.

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3 REPLIES 3
AndrewL
Moderator
Moderator
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@Lorne1: Please can you confirm the model number of your TV, located on the sticker on the back of the device, or in Settings > Support > about This TV, and I will look into this further for you? 

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Lorne1
Student
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All sorted thanks had online support signal strength all has come back with adjusting Arial direction channel list back

Members_G3xwYEt
Apprentice
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Have 3 Samsung TVs

All connected to the Same Antenna

UE55RU7400UXXU is only tuning a handful of channels 

where as the other TV UE43AU9007KXXU is receiving all of them

Tuning options on the Broadcast menu are Greyed out

only way to tune these TV is to reset them and set the TV up again

Which is a complete pain as the Channel situation is the same

Photos of the issues showing Models and Software versions are attached to this mail

1000008543.jpg1000008544.jpg1000008546.jpg1000008547.jpg

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