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Live TV source disappearing on QE50Q65T (2020) QLED HDR

(Topic created on: 21-11-2020 03:33 PM)
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RobG2
Apprentice
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I’ve only had this TV a week and the live TV source has disappeared twice.

I got it back by re-running the channel detection part of setup. It was fine for a few days and now it’s gone again from the list of sources. Samsung TV Plus and a few other sources are there but not the channels detected on my sat dish input.

I can’t see what I could have done to cause this but I’m not ruling out user error. Is this a common problem or is there something I could be doing to cause it?

Thanks

4 REPLIES 4
ChrisM
SuperStar
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Hi @RobG2 

 

Did you select the 'Satellite' option when setting up the TV?

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RobG2
Apprentice
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Yes, it was fine for a few days.

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ChrisM
SuperStar
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Do you receive any kind of error message on your screen? Also, can we take the current software version of your TV? Go to Home > Settings > Support > About This TV.

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RobG2
Apprentice
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Hi, no, no error. The only sign of a problem was that Live TV was gone and only Samsung TV Plus was left.

 

Software version shows as T-NKLDEUC-1402.4,BT - S

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