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Lines on screen of brand new tv

(Topic created on: 27-06-2023 12:47 AM)
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ZariM
First Poster
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Out of the box there are thes pixelated lines throughout the screen. Is it damaged or any suggestions on settings to fix picture?

image.jpg

3 REPLIES 3
kamil40013
Samsung Members Star ★★★
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@ZariM, It could be hardware problem. You should return it back and replace or call for service to repair it.


Alyn89
Navigator
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Can you stream YouTube and see if there's any difference?
as if it's a signal issue, a different connection shohabe a different result.
If not, it may be damaged.
My friend got a brand new tv, and it has a long line on the screen, cracked in the deeper levels as of mishandling from the delivery staff.
JAMES4578
Samsung Members Star ★★
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@ZariM  just ensure no issue with connections, if you run a picture Test,Settings-Support-Device care -Self diagnosis -Picture Test are errors highlighted?  Could try a Factory Reset but may not make much difference.  I suspect it may well be a hardware issue and you are likely to need repair/replacement.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.