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Lately TV is erasing all the apps/icons in the home dock

(Topic created on: 14-09-2020 04:52 AM)
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bsabiston
First Poster
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Last week our Samsung TV suddenly erased all the apps and input device icons (AppleTV, PlayStation, etc) from the home dock at the bottom of the screen.  I replaced them one by one.  I did not have to actually log back into the apps, thankfully - that information was still there.  It just erased them from the home.

 

Tonight it happened again!  What the hell?  Why would it do that ?

 

 

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2 REPLIES 2
ChrisM
SuperStar
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That's strange @bsabiston! Could we take the full model code and software version of your TV please? Go to Home > Settings > Support > About This TV.

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bsabiston
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Third try replying to this.

model UN43MU630D

software 1280.5

 

it also always shows a green box with “Set Up TV” when I select the TV input.  Selecting the button there does nothing.

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