14-09-2020 04:52 AM
Last week our Samsung TV suddenly erased all the apps and input device icons (AppleTV, PlayStation, etc) from the home dock at the bottom of the screen. I replaced them one by one. I did not have to actually log back into the apps, thankfully - that information was still there. It just erased them from the home.
Tonight it happened again! What the hell? Why would it do that ?
15-09-2020 05:15 PM
That's strange @bsabiston! Could we take the full model code and software version of your TV please? Go to Home > Settings > Support > About This TV.
16-09-2020 02:45 AM - last edited 16-09-2020 02:47 AM
Third try replying to this.
model UN43MU630D
software 1280.5
it also always shows a green box with “Set Up TV” when I select the TV input. Selecting the button there does nothing.