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Large white spots (2) on screen

(Topic created on: 25-10-2023 04:15 PM)
1384 Views
Blancacat
Apprentice
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The spots vary in intensity depending on colour of background.  If say grey the spots are hardly visible.

Support could not be contacted so asking the community.

Thanks

 

IMG_20231023_180034[1].jpg

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9 REPLIES 9
xSteveuk
Mastermind
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How old is to tv
Do you still have warranty
You could try Contacting support
Explaining the issue

If brought tv from a retailer
You could try Contacting them to get a replacement
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JAMES4578
Samsung Members Star ★★
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Hi @Blancacat   Do you have the latest firmware?  check if any difference between Picture Settings/Modes Modes.  could check all cables and connections to ensure everything is secure.  otherwise  unplug at mains for around 5 minutes . However if errors  on  Picture Test after Troubleshooting , Settings-support-Self Diagnosis- Picture Test it may be a fault  and would need to get in touch with Samsung Support for advice. As you have not named model  not sure if this is a relatively recent model or not.   https://www.samsung.com/uk/support/contact/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Blessed4life
Black Belt 
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Hi, that's an issue with some Samsung tv's, it happened to my 32inch about three years ago.
I ended up just buying a new television.
Blessed4life
Black Belt 
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Just wondering is your tv's infront of a window, mine was, I just thought it was down to my bad positioning of the TV.
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Blancacat
Apprentice
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Thanks very much for your reply contacted support who suggested that it should be taken to repair shop as they could not find fault.

Blancacat
Apprentice
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Thanks very much for your reply. Support who suggested that it should be taken to repair shop as they could not find fault.

Blancacat
Apprentice
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Thanks TV 7 years old.  Support could not find solution.  Recommends repair shop.

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Blancacat
Apprentice
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Thanks

JAMES4578
Samsung Members Star ★★
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Depends on cost of course,might wish to consider another TV given the age when there are likely to be more issues.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.