10-02-2020 02:11 PM in
Hello Samsung Support Staff
1- Laptop projection via wireless has a few issue
a. every time I need to connect laptop I must delete the laptop from Device list (from the last time connection )via connection guide then reconnect
b. after sharing success the screen freeze after 3 to 15 min max and no way to it works again until I exit then do (a) step
Laptop HP envy 360x core i7 , Windows 10 home.
2- I bought the TV for a specific purpose ,use Udemy.com without HDMI cable ,so when I turn any video it works good but after 1 to 3 min max video disappear with message (missing plug-in).
Curently I'm using android apps to connect wirelessly but it's not the best solution (because of forward and rewind functions are not supported ),
so how to solve this issue a new model TV in 2020?
is the new software 1351.3 give the guarantee to solve this issues ?
wating for your response,
11-02-2020 01:49 PM in
We can not guarantee a fix for this issue by downloading the latest software version, but this would always be the first step in our troubleshooting process. After that, if you're still having the issue, we can run through some further checks.
Let us know how you get on.
17-04-2020 03:38 PM in
27-04-2020 10:36 AM in
Thank you ChrisM for your reply ,I updated to version 1356,0 and the problem still the same
I can't use internet for learning as well sharing screen
since I bought the TV and I can't use, it's not fair to use 3m HDMI cable to slove the problem
Kindly inform us when there will be any updates to fix this issue,
17-07-2020 10:55 AM in
I've got the same problem with my new SAMSUNG 43RU7470 TV. Screen sharing via wireless display works fine for 2-3 minutes and then the display freezes after that. I bought the TV last month and it has already the updated drivers.
I tried restarting the TV and forgetting the device and reconnecting but the issue persists. Both my TV and laptop are connected to the same router.
@WasimPL did you fix your issue?
17-07-2020 03:14 PM in