06-11-2017 09:34 AM
Just had a firmware update 1203.3 and now my Samsung smartthings hub won't work with the TV.
I've got in touch with smartthings and they say it's a firmware problem.
I have contacted samsung off shore and they haven't got a clue!
07-11-2017 09:47 AM
My Samsung support number is 212 032 098
This problem has been posted on the US\UK smartthings and samsung TV forums.
Why can't I just roll back?
08-11-2017 02:19 PM
Anyone from support here want to help me?
https://community.smartthings.com/t/samsung-tv-has-lost-smartthings-connection/103704/3
09-11-2017 07:27 AM
Still nothing from samsung support.
13-11-2017 11:48 AM
And still nothing. WTF is going on?
Can someone tell me th epoint of this forum?
13-11-2017 12:13 PM
Hi @Tezz.
I've just escalated this to both our TV and SmartThings teams to find out what's going on and if I can shake some advice from them for you. I'll keep you updated as and when I can.
13-11-2017 03:14 PM
The SmartThings team have got back to me. They confirmed the situation is as Tyler on the SmartThings forum described here in that there's communication and a joint effort between the various technical folks to resolve this as soon as they can.
I've asked my SmartThings colleagues to keep me in the loop on any progress, but given that Tyler is experiencing the same issue as you himself, it's likely that he'll be able to update you before me, so definitely keep an eye on that thread.
13-11-2017 03:53 PM
16-11-2017 08:01 AM - last edited 16-11-2017 08:02 AM
Just had a new firmware 1208.2 yehhhhhhhhhh
But it's made the problem worse BOOOOOOOOOOO
Samsung has also removed the Smartthings app....what a crap company.
"Samsung's Chronic Failure to Deliver on SmartThings TV Promises"
"I would argue that there is a case to be made that Samsung sold some 2016 SUHD TVs based on false advertising"
And the Nvidia smartthings link owrked on the TVs till samsung removed the app. A dirty rotten trick.
20-11-2017 10:12 AM - last edited 20-11-2017 10:15 AM
Hi @Tezz.
Our TV team have reported that firmware 1208.2 should resolve this issue as long as you are logged into the same Samsung Connect account as your Samsung account and SmartThings (i.e. in that setup, the TV will be discoverable, controllable and export the connection into SmartThings). If you haven't already, can you give this a go and let us know how you get on?