22-09-2020 09:38 PM
Hello. I bought my Ks8000, UE49KS8000TXXU less than 4 years ago and I'm having these serious issues.
Lots of white and pink lines across the screen. After lots of searching I have found that this is a common problem and that in the US (at least) this is being fixed out of warranty. My warranty has obviously ran out.
Is this being honoured in the UK?? As I would expect my expensive TV not die after just 4 years!
I noticed a few problems probably about 18 months ago like odd colours and ghosting, but they disappeared after just a few seconds and never thought much of it.
22-09-2020 10:22 PM
23-09-2020 03:16 PM
Thank you for your help.
23-09-2020 03:37 PM
24-09-2020 08:13 PM
Nothing so far. I have tried Samsung service centre/customer services but they have no known faults with this model apparently.
They want to charge me £117/£170 just to look at it before telling me it costs something like £600 to fix 😬 I don’t particularly want random people in my house either with a new-born during this COVID-19 situation. Another thing to worry about.
They offered me a 15% off discount code to use on their site out of courtesy for my broken TV, but the Samsung shop has about 80% of all the choices ‘out of stock’. Nothing in stock is what I am interested in.
I haven’t given up yet but I think I am fighting a losing battle.
24-09-2020 09:02 PM