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KS8000 and NETFLIX HDR dim image (low luminosity)

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Explorer

When I play HDR contents on Netflix (like latest The Punisher) the picture is very dim. It's not settings related, neither it is normal because I tried with a limited Netflix account that can't play HDR and the videos display adequately.

I mean, the difference is so much that bright white becomes gray. I know HDR is problematic, but this issue depends on Netflix and Samsung firmware. The same thing happens when playing Netflix HDR contents with Xbox or some Sony TVs, as I read on internet. Really, this must be solved.

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Hotshot

Hi when you are playing HDR does Netflix say it's HDR, and check you picture settings to see if the backlight and contrast have gone to max. Also do a search for HDR samples and play them using a USb drive or stick.

If it's still not doing that you may have a problem with the TV and I suggest contact Samsung support or take the TV back. Get a Panasonic which supports HLG Iplayer! Not that I said that.

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It happens only with Netflix and yes, it's written HDR when I play contents. as far as I read on internet is a problem related to HDR being a standard "not standard" :face-with-tears-of-joy: The TV is working flawlessy.

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You need to try HDR samples which are easy to find through Google. Or youtube have HDR samples (some say ther are had but are not). A good one is the chess sample. I have a KS9500 and when you put a HDR singnal through you see the backligth jump to 20. Amazon Prime free trail also.

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