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KS7500 keeps asking to check connect one connection when taken out of stand- by.

(Topic created on: 13-06-2018 02:03 PM)
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tebbo
Journeyman
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afternoon all.

as the subject line states, whenever i take my tv out of standby after it's been shut down overnight it now asks me to check the connect one is connected. needless to say - it is.

The only way i can clear it is to physically disconnect the cable from the tv and reconnect it.

All the channels are back in their places so it isn't losing anything stored.

Confusingly, if i put it in/out of standby after that, it seems to work ok.

 

many thanks

carl

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15 REPLIES 15
ja97520
First Poster
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same problem here.  please advise.

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DH2
First Poster
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So what is the solution?? 

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idontcareabouta
First Poster
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Hiding the solution in a PM?!  Seriously.  Thanks for no help, I have a client with the same exact issue and if it's going to be this hard to get a solution I will simply recommend they change to a Sony TV.  Thanks for nothing.

Luctr
First Poster
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I'm having the same problem  Please PM me the solution

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JAMES4578
Samsung Members Star ★★
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There was another thread on connection issues-this one related to SkyQ  but there may be relevant information myself and others posted-regardless of connected devices.  https://eu.community.samsung.com/t5/TV-Audio-Video/QE65Q7FN-loses-Sky-Q-box-after-being-in-standby/m...  otherwise Mod may advise info received fromTv experts.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Solution
tebbo
Journeyman
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apologies for anyone who requested an update from me, i have other things to be getting on with in my life than checking back on a now redundant thread issue.

 

the issue was resolved by Samsung, they replaced the mother board in my tv.

 

if you have the same issue, push for the same response i got.

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