Hi, the smart hub on my KS7000 keeps breaking.
Twice in the past week I have turned on the TV to find all the apps have disappeared, including the "Apps" app (which is where you install them). Restarting the TV / unplugging does not help, only by doing a "Reset Smart Hub" under the self-diagnosis menu does the Apps button return at which point I must re-download all apps (and login again etc).
This is what the home hub currently looks like:
Has anyone else had this?
I believe my TV received a firmware update to 1231 in the past month, could that be related?
Thanks in advance!
Solved! Go to Solution.
I performed a factory reset and the problem hasn't reoccurred yet, I'll let you know or contact support directly if it does.
Thanks for the response.
just done a factory reset
and am now even unable to turn my tv on with it bombarding me with tvplus adverts.
it just gets worse for the ks7000 series uhd TVs here in the uk. Not better. Worse