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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,544 REPLIES 2,544
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I believe somebody did manage to get JL to sort it, this was in store.

 

Myself and a few others who purchased online have contacted them but they are being very slow in their responses. Some have gotten a bit further, I personally am still waiting for a reply, I am going to wait until Wednesday, that will be 2 weeks with no response and then I’m going to contact somebody higher up at John Lewis

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I'm also still wating a response re the 'Smartthings Extend USB dongle'. I have emailed 3 times now to support. Phoned the main support number twice. Yesterday, support tried to put me through to the department who are dealing with my query and they refused to speak to me over the phone!! The lovely lady was in shock at the response and has detailed it on the file. They told her they would get back to me on tomorrow! I await their email/call. I am thinking that feathers have begun to be ruffled!! 

 

 

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wrote:

I'm also still wating a response re the 'Smartthings Extend USB dongle'. I have emailed 3 times now to support. Phoned the main support number twice. Yesterday, support tried to put me through to the department who are dealing with my query and they refused to speak to me over the phone!! The lovely lady was in shock at the response and has detailed it on the file. They told her they would get back to me on tomorrow! I await their email/call. I am thinking that feathers have begun to be ruffled!! 

 

 


Just keep the pressure on them. They can not claim ignorance as they will know the law. 

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Oh I will!!

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my personal view on this is they know they all have nothing to lose by trying to make this as drawn out and difficult as possible as it might dissuade most people from progressing further.

 

they can either try that method or see if we take them to court to reclaim any or all the money, the end result for them isnt that different. they either give us a refund or they go to court and are forced to give us a refund.

 

now you would think thats bad publicity, but with the limited high street options available, they know full well a handful of peeved customers wont make a jot of difference, they will still sell stuff by the bucket load.

 

we cant even make a direct complaint to trading standards, so we are just stuck with limited powers.

 

im going to contact the citizens advice this week, although I dont think that matters much. if nothing has happened by the end of the week, I will have to consider the small claims court as a final option.

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Currys replied this morning - 

 

"Thank you for your email dated 30th January 2018.  Please accept my apologies for the delay in our response.   

We do appreciate your frustration, however, we won't be looking to provide a full refund or replacement item.  As a gesture, we'd be happy to provide you with £100.00, to cover the cost of the item in the link below, that will allow you to use some of the features you are missing; 

http://www.samsung.com/uk/smartthings/hub-f-hub-uk-v2/ 

This is purely a gesture and not an admission of liability, please advise if you'd be happy for this resolution. 

Thank you for contacting Team knowhow. 

Kind regards, "

 

£100!!? Ha!

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wrote:

Currys replied this morning - 

 

"Thank you for your email dated 30th January 2018.  Please accept my apologies for the delay in our response.   

We do appreciate your frustration, however, we won't be looking to provide a full refund or replacement item.  As a gesture, we'd be happy to provide you with £100.00, to cover the cost of the item in the link below, that will allow you to use some of the features you are missing; 

http://www.samsung.com/uk/smartthings/hub-f-hub-uk-v2/ 

This is purely a gesture and not an admission of liability, please advise if you'd be happy for this resolution. 

Thank you for contacting Team knowhow. 

Kind regards, "

 

£100!!? Ha!


Would you like to borrow one of my emails again? :winking-face:

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wrote:


Would you like to borrow one of my emails again? :winking-face:


Haha if you don't mind mate :smiling-face:

 

I want more than £100!

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wrote:

wrote:


Would you like to borrow one of my emails again? :winking-face:


Haha if you don't mind mate :smiling-face:

 

I want more than £100!


Many thanks for the offer but I will be declining as the television has been mis-sold by Curry's and I am within my rights to ask for a full refund or replacement as stated in the case this was my primary reason for buying the tv as it was meant to act as a smart hub which now is no longer possible.
 
Please can you let me know your thoughts on the above.
 
Kind Regards,
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Thanks again :smiling-face:

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