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KS Owners refund

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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.


Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

I bought mine from J Lewis and the Samsung Extend addvert is still there


If you bought your KS TV from currys


They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy



All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,549 REPLIES 2,549
It's tomorrow right? Good luck!

@dipesh44 wrote:
It's tomorrow right? Good luck!


Yep good luck. 

Good luck for today, even thou I don't think you need it..... 

Thanks all.

I like your confidence. It certainly appears that it's a forgone conclusion however, the legal experts at Currys must think it's worth making the trip over here to Telford (assuming they do actually turn up!).

I do wonder if they are understanding the law differently to us and if they are able to do that, I assume it's possible that the judge might do the same. 

We'll see.... 

Well, here it is:

My case against Currys was heard today and the judge ruled that Currys were guilty of innocent misrepresentation, and in accordance to the 1967 Act I have been awarded damages of £1199 + costs and expenses. (Expenses are limited to £95, see here - )

The judge said that Innocent misrepresentation doesn't mean the contracts should automatically be rescinded the way that they would for fraudulent or negligent and he deemed that as the TV had been used for 2 years it wasn't possible to do so. Therefore he deemed that the contract should continue and I should keep the TV and Currys should pay me damages to the tune of £1199.   This is a marked improvement over the £330 Currys had offered me last week.  

To be honest I'm reasonably satisfied with the outcome, although I may have preferred to have had the contracts rescinded I think if I was to sell the TV now I would have the vast majority of the money back, if not all of it.  FYI my TV was £2199 when I bought it.


Currys Reference - HRR/542332

Mony Claim Reference - 024MC040

Well done. Hopefully Currys come to their senses now.

The representative was very open about the fact that Currys really didn't know how the case was going to go, and that mine was the first to come to court. 

She suggested that this outcome would play a major role in how they approached other cases in the system.

@Tyler_Durden wrote:

The representative was very open about the fact that Currys really didn't know how the case was going to go, and that mine was the first to come to court. 

She suggested that this outcome would play a major role in how they approached other cases in the system.

Hi,  a result of sorts,  but a bit surprised that they did not give full refund. Saying that have the amount and keep the telly is a reasonable result. 

Well done as this now answers the question for everyone else going down this route. 

Thousand pounds plus better off,  not bad. 


Told you that you didn't need luck lol...

Well let's hope my section 75 claim is going to shed some light as I've been waiting now for around 10 weeks 

I'll also be asking for the Smart Hub V2, either through Currys or directly to Samsung.

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