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KS Owners refund

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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.


Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

I bought mine from J Lewis and the Samsung Extend addvert is still there


If you bought your KS TV from currys


They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy



All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,549 REPLIES 2,549

With my Tesco claim I didnt need to appeal or go to second level. As soon as I got a case handler they agreed with the claim.


Can you share what you submitted as part of your claim please?


Im afraid Ive deleted it all now but it all came from this forum. I just put my own spin on some of it.


@Thrashbarg wrote:

Im afraid Ive deleted it all now but it all came from this forum. I just put my own spin on some of it.

Every thing is on this condensed version which is just 7 pages.




When and where was the first public release Samsung were not going to deliver as promised?

How did it go?

@dipesh44 wrote:

When and where was the first public release Samsung were not going to deliver as promised?

If you have a look on the ks owners refund more info thread,  which is just 8 pages,  which is a condensed version of this very long thread. There is a post from @AntS a Samsung moderator who posted the Samsung response to the dongle by saying that they will not be supplying the dongle to any KS series TV. As the major retailers advertised the free dongle to enable the smart connect function,  then when Samsung said they were not supplying then that is misrepresentation. 

Another thing today is the announcement that Samsung are aware of the schedule recording issue. This means if the scheduled recording does not work you can now show this was a fault from new and there is no fix,  therefore you can request a refund from your retailers. It was  posted today on the schedule recording thread and effects the JS to the latest q900r by @AntS.





Does anyone know the direct email address for curry's creation? 


I've emailed curry's on 2 different email addresses as one of them seems to work better according to this forum not heard anything as of yet. 


I plan on getting my whole refund or a replacement of the £2000 for  My 65ks8000

Ive never had to do such a thing like this before and I will take them all the way, and me knowing my wife she hates too loose anything! And won't give up and has got a solicitor as a member of the family.. 


1...Couple of questions . Should I email curry's creation finance aswell  as I did purchased on fiance  and send them the exact email I've sent to curry's? 


2..should I leave a nice review on curry's now or wait.? 


3.if it goes to a small claims court as Ive never done it before and I know this might sound silly but, do you actually go to court or is it done online and if I loose the case on a £2000 TV roughly how much do I have to pay?


Regards r



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