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Original topic:

KS Owners refund

(Topic created on: 24/12/17 15:56)
paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,552 REPLIES 2,552
paul1277
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@Noddy wrote:
I bought mine in store, R/S.
Does that make a difference, it had to be purchased there as was on interest free.
I did say I'd seen online advert in my review which was true.

It shouldn't, just email or ring them and be pleasantly pleased when they offer you a full refund. 

Paul

Tyler_Durden
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I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this

 

"Thank you for your email, and for the update.

I have included the claim reference to your case file."

 

They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys!

alex_92812
Explorer
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@Tyler_Durden wrote:

I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this

 

"Thank you for your email, and for the update.

I have included the claim reference to your case file."

 

They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys!


Thanks for the updates with this. Please keep them coming, I imagine there are a few of us expecting to have to take the same route 

paul1277
Black Belt 
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@Tyler_Durden wrote:

I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this

 

"Thank you for your email, and for the update.

I have included the claim reference to your case file."

 

They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys!


The way Curry's seem to work I don't think anyone knows what the other is doing. I like that response, will file it,  which me thinks they will be doing just that. Or you may get an offer beforehand,  but remember their first offer will be the minimum they think they can get away with. 

Please keep is informed. 

Paul

Mylo75
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So I've escalated my section 75 claim with MBNA to level 2. It only takes them another month to review it.

MBNA also told me Currys £500 refund was only a good will gesture and that Currys did not and do not accept any liability or responsibility for  this whatsoever. The wait continues.

 

Anyone close to a court date with Currys?

paul1277
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@Mylo75 wrote:

So I've escalated my section 75 claim with MBNA to level 2. It only takes them another month to review it.

MBNA also told me Currys £500 refund was only a good will gesture and that Currys did not and do not accept any liability or responsibility for  this whatsoever. The wait continues.

 

Anyone close to a court date with Currys?


Curry's give goodwill gesture, I think not?  If they did not think they had to they would not. The last think Curry's would do is admit liability because if they did that would mean the credit card company would have to rule against them. I think you need to point out that Curry's have already admitted misrepresentation, but are blaming Samsung. 

Paul

Anonymous User
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Just to update,

JL collected the TV today, I had no box so I wrapped it in some bubble wrap and taped a plastic bag with remotes and the connections box in.. and the collection guys just threw a large blanket over it, and seemed fine about it being collected like that.


An interesting thing happened on Monday as well,

I received a call from a Customer Service manager at John Lewis, He started by apologising for the member of their team I spoke with last week, I stopped him and asked if he was fully aware of all the details and my account before we continued and he confirmed he was..

He then went on to say that the team member was unaware of the Samsung issue and the procedure to resolve it.. I said that was no excuse for patronising and a snippy manner, and when I offered her the consumer law she tried to inform me I was incorrect.. He then went on to say that they wouldn't normally allow me to return my TV but on this occasion he was calling to arrange that.

So I again stopped him and said what about the collection tomorrow that was already arranged? He went silent for a few moments then I had to explain this was already resolved I had been offered a full refund and collection was booked and that JL had apologised for the misrepresentation of the product and confirmed that I was correct about Consumer Law..

He quickly then went on to say he was aware and just checking… hmmmm not sure he did.

And then made his excuses and hung up.

Now an interesting thing my account now shows that 2 x Samsung KS7000 have been returned..

I will await the refund and see what happens next, but I think this shows that JL are not communicating with the general customer support over this issue and clearly legal or back office team are dealing with it on a case by case basis.
Tyler_Durden
Voyager
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@paul1277 wrote:

@Tyler_Durden wrote:

I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this

 

"Thank you for your email, and for the update.

I have included the claim reference to your case file."

 

They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys!


The way Curry's seem to work I don't think anyone knows what the other is doing. I like that response, will file it,  which me thinks they will be doing just that. Or you may get an offer beforehand,  but remember their first offer will be the minimum they think they can get away with. 

Please keep is informed. 

Paul


I'm expecting some kind of action from them when the Small Claim letter lands on their doorstep. But I'm almost hoping that they do nothing so I win by default.

Tyler_Durden
Voyager
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Does anyone know how the Claim will be delivered to Currys?  Is it likely to be sent in the post? 

tarbat
Voyager
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@Tyler_Durden wrote:

Does anyone know how the Claim will be delivered to Currys?  Is it likely to be sent in the post? 


I presume you're referring to England? In Scotland, my Simple Procedure Claim Form was officially served by the sheriff clerk using Royal Mail Signed For 1st Class (aka recorded delivery).  You can also choose to use a solicitor or a sheriff officer to serve a claim form on your behalf, at additional cost.

 

In my case, it took about 17 days between the claim being served on the retailer and me hearing anything from their solicitors.

 

Probably best to ask the sheriff clerk, or the equivalent in England, how your claim will be served.