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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,530 REPLIES 2,530
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Again, no compensation awarded in Small Claims and only minimal costs can be requested (eg. a nominal amount for loss of pay for attending), and granted only at the Judge's discretion.

 

Sounds harsh but means big corps can't scare consumers out of taking action with the threat of having to pay their large legal bills if they lose.

 

But you are right in saying that they don't want this going to court and them losing. They'll try everything in their power to dissuade customers from getting that far.

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@Moily wrote:

Again, no compensation awarded in Small Claims and only minimal costs can be requested (eg. a nominal amount for loss of pay for attending), and granted only at the Judge's discretion.

 

Sounds harsh but means big corps can't scare consumers out of taking action with the threat of having to pay their large legal bills if they lose.

 

But you are right in saying that they don't want this going to court and them losing. They'll try everything in their power to dissuade customers from getting that far.

 

@Tell posted a few pages back the costs you can claim and they covered all your work preparing and telephone call time as long as you document it all. This includes preparing correspondence with the retailers and interest on the outstanding amount owned. 

Paul 


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Hi @mrtickle,

 

Thanks for the help! I'm still maybe a bit unsure though about the part you quoted from section 19. The sentence you reference starts "Where the contract is a mixed contract with a goods element", which I'm not sure is the case here?

 

Also, looking at the summary table in paragraph 101, it says the remedies available when goods are not as described are in sections 20-24 (and section 24 is the section that covers the final right to reject).

 

Goods to be as described (section 11), including conforming to information re material characteristics under the CRD
  • The short-term right to reject (sections 20-22)

  • The right to repair or replacement (section 23)

  • The right to a price reduction or the final right to reject (section 24)

 

Thoughts on this? I'm wondering if i'm missing something or, if in fact, the ADR resloution was more generous to the consumers than it needed to be.

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@Moily wrote:

Again, no compensation awarded in Small Claims and only minimal costs can be requested (eg. a nominal amount for loss of pay for attending), and granted only at the Judge's discretion.


Costs are limited under the new Simple Procedure for small claims to:

  • Claim between £200 - £1500, maximum is £150 costs
  • Claim between £1500 - £3000, maximum is 10%.
  • Claim between £3000 - £5000, no limit.

Given the court cost itself is £102, that uses up most of the limit anyway.  Explained at http://www.scotcourts.gov.uk/taking-action/simple-procedure/simple-procedure---what-happens-in-a-dis...

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@paul1277 wrote:

 @Tell posted a few pages back the costs you can claim and they covered all your work preparing and telephone call time as long as you document it all. This includes preparing correspondence with the retailers and interest on the outstanding amount owned. 

Paul 


To a certain extent, yes, but only if you are genuinely out of pocket and the losing side has been unreasonable. You don't automatically get paid your costs if you win.

Even if the Judge does award costs for your time, say you earn £100 an hour in your real job and you spend a total of 4 hours of your chasing up the retailer you won't get £400 costs., just a nominal equivalent (think it used to be £40 per day, pro rata).

As said it's entirely at the Judge's discretion. Unless there's a good reason to get the costs incurred prior to launching the claim the Judge will be unlikely to award you anything.  But this works in your favour more so than the big corps.

 

@tarbat It's different for England & Wales, but that is useful info for anyone launching a claim in Scotland.

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@alex_92812 wrote:  Thoughts on this? I'm wondering if i'm missing something or, if in fact, the ADR resloution was more generous to the consumers than it needed to be.

Rely on subsection 11(b) and 11(c) and argue that the 6 months will only start when the retailer supplies the USB Extend Adapter. It will be interesting to see how a sheriff interprets this situation.

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@paul1277 wrote:

@Moily wrote:

Again, no compensation awarded in Small Claims and only minimal costs can be requested (eg. a nominal amount for loss of pay for attending), and granted only at the Judge's discretion.

 

Sounds harsh but means big corps can't scare consumers out of taking action with the threat of having to pay their large legal bills if they lose.

 

But you are right in saying that they don't want this going to court and them losing. They'll try everything in their power to dissuade customers from getting that far.

 

@Tell posted a few pages back the costs you can claim and they covered all your work preparing and telephone call time as long as you document it all. This includes preparing correspondence with the retailers and interest on the outstanding amount owned. 

Paul 

To a certain extent, yes, but only if you are genuinely out of pocket and the losing side has been unreasonable. You don't automatically get paid your costs if you win. 

 

Even if the Judge does award costs for your time, say you earn £100 an hour in your real job and you spend a total of 4 hours of your chasing up the retailer you won't get £400 costs, just a nominal equivalent (think it used to be £40 per day, pro rata).

 

As said it's entirely at the Judge's discretion. Unless there's a good reason to get the costs incurred prior to launching the claim the Judge will be unlikely to award you anything. But this works in your favour more so than the big corps.

@tarbat It's different for England & Wales, but that is useful info for anyone launching a claim in Scotland.

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In all the correspondence I have seen all the retailers keep saying its about faulty goods and keep ignoring the misrepresentation bit.
As per the ADR being too generous I find that highly unlikely, because they would lose all credibility if they got things wrong, and I know the ruling said there would be no appeal, but I bet if Richer Sounds did disagree they would have challenged this ruling, which is quite clear about a full refund.
As per expenses at the end of the day we just want the retailers and Samsung to do the right thing and not to make money out of it, but just cover costs, as @Tell explained.
Paul
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@alex_92812 yes that's why I started my post with "I am not a lawyer" and ended it when I did, as I was waste-deep in all the documents with windows open and didn't want to lose the long post I'd typed up to there.

 

The bit I did type uses "goods which come with a service" as an example, mobile phone, but remember the Samsung TV also comes with a service - the so-called "Smart" hub software with the voice recognition and searching stuff. They all have service agreements you have to tick boxes in, in the TV. So if anyone tries to argue that the "full refund for mobile phone" example doesn't apply because there's no service, well, there is a service.

 

It would take me many hours to pick it all apart. My advice is the same as yesterday: please read all of the Explanatory notes from top to bottom to gain a thorough understanding. It will take you a lot of time to do that, but if you get your refund it'll be worth it? As I said I was lucky to be an RS customer, so didn't need to do that.

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@mrtickle Thanks, and I hope I didn't come across as ungrateful - I'm not, your response was very much appreciated. I'm just trying to wade through the information (and potentially misinformation) on this thread in order to come to a conclusion as to what the best course of action is.

 

The one thing I know for sure so far is... #CurrysNeverAgain

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