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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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I'm a bit out the loop, but I just found out my UE50KU6000 is not compatible with the iPlayer 4K  world cup trial. 

 

Does anyone know if have any chance of getting a refund from Argos, or is this only applicable to KS models and the way they were advertised?

 

Cheers

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Thanks Paul for your advice.

Samsung offered the UE65NU8500TXXU, as a replacement for my KS7500.

I am out atm so not had chance to look into the details, but I am assuming it is not a Quantum dot TV, and therefore I should refuse.

Will await some feedback from you guys.

I am thinking of seeing if I can switch to a flat model too, as perhaps the curved panels are more prone to issues.
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@Waynimus wrote:
Samsung offered the UE65NU8500TXXU, as a replacement for my KS7500.

I am out atm so not had chance to look into the details, but I am assuming it is not a Quantum dot TV, and therefore I should refuse.

I am thinking of seeing if I can switch to a flat model too, as perhaps the curved panels are more prone to issues.

Correct, you should refuse. It only has cheapo "crystal colour", no Quantum dots, and a completely different technology.

 

The lower range went like this: 2016 "KU" -> 2017 "MU" -> 2018 "NU": all lacking quantum dots. They are trying to palm you off with a model from the range DOWN from the KS with inferior panel physics and capabilities.

 

It should be: 2016 "KS" -> 2017 "QLED" -> 2018 "QLED".

 

You had a KS7500 which was the bendy bottom of the range KS model, equivalent to the flat KS7000.

 

The 2018 equivalent model, IF you wanted a Samsung instead of a refund (think about that carefully), would be the QExxQ7FN (Flat) or QExxQ7CN (Bendy). These are the cheapest in the QLED range which meet the Ultra HD Premium spec, which the TV you are replacing did.

There is also a QExxQ6FN (Flat) which is only available in flat. It's lower down the range than the Q7 (only does 1000 nits instead of 1500). If you accept a flat model you might get that.

 

 

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I've found a web archive capture from the store I bought my ks8000. Not seeing anything about smart things dongle.

https://web.archive.org/web/20161004002540/http://www.rgbdirect.co.uk:80/Products/Television/LED-TV/...

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@shizola wrote:

I'm a bit out the loop, but I just found out my UE50KU6000 is not compatible with the iPlayer 4K  world cup trial. 

 

Does anyone know if have any chance of getting a refund from Argos, or is this only applicable to KS models and the way they were advertised?

 

Cheers


I don't think the ku was promised the smart things dongle. 

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@Waynimus wrote:
Thanks Paul for your advice.

Samsung offered the UE65NU8500TXXU, as a replacement for my KS7500.

I am out atm so not had chance to look into the details, but I am assuming it is not a Quantum dot TV, and therefore I should refuse.

Will await some feedback from you guys.

I am thinking of seeing if I can switch to a flat model too, as perhaps the curved panels are more prone to issues.

 I would say at least the 2018 q7f. Don't be fobbed off with anything less. Not 2017, but 2018.


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@paul1111 wrote:


 I would say at least the 2018 q7f. Don't be fobbed off with anything less. Not 2017, but 2018.

 

Yes and in particular, be extremely careful with model numbers of the QLEDs.

They are almost identical between 2017 and 2018 - so state "2018" in writing, or get confirmation of the whole thing, to be sure.

 

QxF = 2017

QxFN = 2018

 

 

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I know I’ve posted this earlier but I do need some help with my next response:

 

Hi James,

 

Thank you for sending through the images. As advised on the call, we are unable to exchange or offer a refund for the item as we can’t be held accountable for external advertising by the manufacturer.

 

I have looked through the images you have sent however these do not specify the Amazon link of when you purchased this item in particular from TVs and More (i.e. link to the item you have purchased specifying these features with date of purchase).

 

Unfortunately for these reasons we are unable to offer a replacement or refund, as we discussed over the phone I would advise contacting the manufacturer directly to explain the issue and they should be able to assist.

 

Many thanks

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@paul1111 @mrtickle Thanks both for your suggestion of the 2018 QLEDs as a replacement for the KS7500.

 

Assuming any QLEDs are offered, and tbh given the KS range are basically 2016 QLED models (with quantum dot display), I feel that is a reasonable expectation. I am curious though, just incase they do offer a 2017 QLED. What is the reason to push for a 2018 QLED over the 2017? Is the KS range in some way better than a 2017 QLED?

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I have KS7000. Would someone who has successfully received a replacement or refund from Currys website be kind enough to PM a copy of their email or letter they sent to get it sorted? I bought on September 2016

 

i have autism and dyslexia so I not very good at getting my point across with what I mean and help would be very appreciated. I will change any specific details into my own.

 

Thank you very much

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