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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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Do you think it will be their "last attempt"? 

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This was my response.

"I appreciate your offer but as you know from my previous email the Samsung Hub is not a suitable solution to what was promised. The 15% you are offering is not going to be anywhere near enough for me to buy a TV that has the promised functionality.
I do want the functionality that was promised to me at the time of the sale and that now requires a replacement television. If you can organise a suitable replacement TV please let me know."
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@Tyler_Durden wrote:

Do you think it will be their "last attempt"? 


I think it will be like JL a full refund

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When? They're running out of time.
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IF they make another offer or offers then the last one would be as close to the start of the hearing as possible, i.e outside in the waiting area, most likely.

 

Work on the premise that they are not going to meet your expectations of an offer and concentrate on what you are going to say in the hearing. If they do make a late offer that you're happy with then all well and good but your mindset should be on following through with the hearing.

 

Having been through it myself it's actually nowhere near as scary as the thought of it is. It's nothing like a traditional Court and is quite straightforward. It'll be just the parties and a District Judge in a room. If you can articulate the facts calmly and without emotion then that will be the best you can do. The DJ will assist with clarifying your argument and he/she knows the law and will help you, as they know Joe Public isn't expected to have formal legal training.

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Thanks for that. At the moment I'm not too worried about the hearing. It'll be an experience!
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@Tyler_Durden wrote:
Thanks for that. At the moment I'm not too worried about the hearing. It'll be an experience!

I have been to one on another issue and it is more like a conference room,  rather than court and a lot more informal. 

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Any news on the court hearing or any new offers from curry's?

 

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Nothing yet.
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@Richierich99 wrote:

Any news on the court hearing or any new offers from curry's?

 


In mediation this week (prior step to small claims court) the most they were prepared to offer was the usual Samsung SmartThing hub, plus 15% of the cost price of the TV (initial offer 5%, then 10%, final offer 15%) and court costs.

 

Offer rejected so now awaiting court date.

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