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KS Owners refund

(Topic created on: 24-12-2017 02:56 PM)
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paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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daleski75
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Response to manager.

 

Dear Mike,

 
Many thanks for the very prompt reply to my letter of intent I have spoken to the Citizens Advice Bureau about your response and they have advised me that by law my contract is with your store and the store cannot absolve itself of responsibility irrespective of having a legal department or not within the store.
 
Please can you let me know how we can proceed from this.
 
Kind Regards,
 
 
Dale
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paul1277
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@Tazg101 wrote:

hi mate. do you have all the evidence in a dropbox folder or something similar?


Here are the links for Curry's and J Lewis advertising the Smart Connect

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

Usefull links

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

This Which tool is useful for any product issues from faulty to miss selling on any products. It is very quick and easy to use.

 

This the reply from Samsung UK saying they are not supporting the Smart Connect.

 

Email from Samsung Presidents Office.

 

Good afternoon Mr K*******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you.


Thank you for contacting us with your concerns.


Good Luck.

daleski75
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zzzz waiting for curry's to respond, finished my draft email to the ceo of dixons and will send it sunday if I have not heard back as this would of given them over a week to get back to me.

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paul1277
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@daleski75 wrote:

zzzz waiting for curry's to respond, finished my draft email to the ceo of dixons and will send it sunday if I have not heard back as this would of given them over a week to get back to me.


They will be scratching their heads.

I had a reply from J Lewis dening that they ever advertised the Smart Connect so just sent them back this link

 

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1



daleski75
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@paul1277 wrote:

@daleski75 wrote:

zzzz waiting for curry's to respond, finished my draft email to the ceo of dixons and will send it sunday if I have not heard back as this would of given them over a week to get back to me.


They will be scratching their heads.

I had a reply from J Lewis dening that they ever advertised the Smart Connect so just sent them back this link

 

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1




I wonder what they will say to that!

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paul1277
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@daleski75 wrote:

@paul1277 wrote:

@daleski75 wrote:

zzzz waiting for curry's to respond, finished my draft email to the ceo of dixons and will send it sunday if I have not heard back as this would of given them over a week to get back to me.


They will be scratching their heads.

I had a reply from J Lewis dening that they ever advertised the Smart Connect so just sent them back this link

 

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1




I wonder what they will say to that!


Looking forward to the answer!

daleski75
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@paul1277 wrote:

@daleski75 wrote:

@paul1277 wrote:

@daleski75 wrote:

zzzz waiting for curry's to respond, finished my draft email to the ceo of dixons and will send it sunday if I have not heard back as this would of given them over a week to get back to me.


They will be scratching their heads.

I had a reply from J Lewis dening that they ever advertised the Smart Connect so just sent them back this link

 

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1




I wonder what they will say to that!


Looking forward to the answer!


That little * under smart things is all they need to see!

rosscouk
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Thank is also the link I have sent them, plus I have saved the webpage in case they take it down. 

 

I emailed my second letter to John Lewis yesterday although I am not sure i have sent it to the correct email address (customerservices@johnlewis.com) although to be fair they did respond originally on this and I could not find an alternative.

 

 

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paul1277
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@rosscouk wrote:

Thank is also the link I have sent them, plus I have saved the webpage in case they take it down. 

 

I emailed my second letter to John Lewis yesterday although I am not sure i have sent it to the correct email address (customerservices@johnlewis.com) although to be fair they did respond originally on this and I could not find an alternative.

 

 


I think we might have to wait a bit while the zip emails between them selves. I think they may be running out of excuses.

daleski75
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Got some reassurance from the Currys Store Manager that my complaint is still being looked into.

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