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Original topic:

KS Owners refund

(Topic created on: 01/03/19 13:17)
paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,552 REPLIES 2,552
hmsq
Explorer
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I've now sent off all the evidence to Amex so lets see what their team responds back with.

Gimpfont
Explorer
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I've been told by JL that my complaint went all the way to their legal team and that their official stance to the multiple complaints they have recieved is that the TV was not missold and the SmartThings Hub is the remedy.

 

Has anybody had a success with JL? They say that's the end of it and I did not purchase with a credit card (*****), what would be my next step?

 

Thanks,

 

AJ

paul1277
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@Gimpfont wrote:

I've been told by JL that my complaint went all the way to their legal team and that their official stance to the multiple complaints they have recieved is that the TV was not missold and the SmartThings Hub is the remedy.

 

Has anybody had a success with JL? They say that's the end of it and I did not purchase with a credit card (*****), what would be my next step?

 

Thanks,

 

AJ


If you look on this link

https://eu.community.samsung.com/t5/TV-Audio-Video/Re-KS-Owners-refund-Results/m-p/591873#M14588

 

someone went down the small claims route and JL refunded averything including court costs, out of court. The reason they did this is they know if it goes to court and they lost it would open the doors to everyone. So thier tactic is to try to put people off. Your way forward is the small claims court. It can all be done online, but there is a small cost.

More info on how people have done that is in this condensed version thread 

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-Refund-usefull-info/m-p/579806#M14123

 

Paul

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Gimpfont
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Thank you very much
hasani007
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Any news from the guys who have taken currys to the small courts?
Tyler_Durden
Voyager
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My court date is 5th of April. 

Richierich99
Pathfinder
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5 weeks into my section 75 claim through curry's creation fiance so only 3 weeks remaining I hope,

So far curry's have not yet responded to my claim as was sent a letter. 

paul1277
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@Richierich99 wrote:

5 weeks into my section 75 claim through curry's creation fiance so only 3 weeks remaining I hope,

So far curry's have not yet responded to my claim as was sent a letter. 


They will string it out as long as possible. 

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R1ckmister
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My Samsung tv has been In for repair under Currys warranty last month due to intense backlight bleed under some pixels, but the repair job is terrible literally the back of the tv is popped open on one side.

 

Anyhow stumbled upon this post and realised how I forgot about SmartThings, filed section 75 against my CC (MBNA) & took the tv into store today along with all the marketing material from Currys website which explicitly says USB dongle to be supplied Inc 2016 and advertises the feature, to be told I need to send the manager a email with this and wait. Fat chance of hearing them luckily I financed the tv elsewhere. 

 

Personally with all this, I’m never buying a Samsung tv ever again. 

paul1277
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@R1ckmister wrote:

My Samsung tv has been In for repair under Currys warranty last month due to intense backlight bleed under some pixels, but the repair job is terrible literally the back of the tv is popped open on one side.

 

Anyhow stumbled upon this post and realised how I forgot about SmartThings, filed section 75 against my CC (MBNA) & took the tv into store today along with all the marketing material from Currys website which explicitly says USB dongle to be supplied Inc 2016 and advertises the feature, to be told I need to send the manager a email with this and wait. Fat chance of hearing them luckily I financed the tv elsewhere. 

 

Personally with all this, I’m never buying a Samsung tv ever again. 

 

Hopefully you get things sorted.