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KS Owners refund

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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,549 REPLIES 2,549
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@Domaz1

 

What happened in your case? Is it concluded? 

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@dipesh44 wrote:

Latest response from Currys...i am now going through my credit card company also

 

Final Position Email
 
I am sorry that we have been unable to resolve this matter to your satisfaction. We have now exhausted our internal complaints process and this is our final position.
 
What we cannot agree on and why
 
The television is fit for its intended purpose of watching TV, is of satisfactory quality and not defective, due to this we would not be offering a full refund of the purchase price. As Samsung are not bringing out the SmartThings Extend capability to the UK, they are, however, offering the SmartThings Hub (V2).
 
Our final position
 
We have given the details on how to apply for the SmartThings Hub (V2), with Samsung in replacement and a £150.00 live with payment.
 
Taking your complaint further
 
We are obliged to inform you that you have the right to refer your complaint to an Alternative Dispute Resolution (ADR) provider. You have up to twelve months to do this.
 
Please find below the contact details for a certified ADR provider.
 
Ombudsman Services
 
Address:
 
Ombudsman Services
The Brew House
Widerspool
Greenall’s Avenue
Warrington
WA4 6HL
 
We need to advise you that ADR is voluntary and it is not a procedure to which we subscribe. Therefore any ADR decision would not be binding.
 
Please accept my apologies, we're unable to assist you further on this occasion.
 
 
 

Same reply they are giving everyone and hoping you will give up. 

What is interesting is them giving you advice on taking further with ADR when they do not subscribe so ADR will not look into it. What is, missing is your other options,  section 75 and legal action.  I believe they will have simarlar advice as John Lewis and they settled before Court and paid court costs,  and I can not see any different from Curry's. If they let it go to court and you win it will open the gates and they do not want that.  They are using tactics to wear you down,  and they know that even though they are in the wrong legally,  it is civil law,  so they are playing the game until forced to comply by a court or settle the day before. 

Paul

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Hi All,

 

Got a question for all, I've been chasing them for a while for a refund all i got recently was Samsung will offer me the Smarthings Hub etc.... But unfortunately haven't been able to reply to them as I've been sick, no energy to chase them.

So i've been catching up to my to do and this was one of my items, but now I found an issue with my TV, essentially got a Soundbar for Xmas, what I've discovered is that with using ARC my TV keep switching on, i've tried looking at all settings but there is nothing, this defeats the purpose of having ARC on TV.

Any of you experience this? If so is this a fault? Its really annoying to come in the morning and the tv is on, wasting electricty for nothing.

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Hi Guys, 

There has been no more contact from Currys legal team regarding my case. I am going to contact the Money Claims office as soon as I can and ask them what happens next.

Their last email to me said this:

 

Good afternoon

The defendant has filed their defence.

Both parties now need to complete the attached Directions Questionnaire, form N180, before 4pm on 27-DEC-2018

Email your completed N180 form to both moneyclaims@hmcts.gsi.gov.uk and to the other party.

If you don't complete and return form N180 your Claim/Defence could be struck out.

Regards,

 

 

I sent mine to Currys and to Money Claims on the 18th Dec, and I have received nothing from Currys.  According to the email their defence could now be struck out.

I'll let you know what Moneys Claims say after I speak to them. 

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Just came off the phone to the Online Money Claims (50 minutes on hold before I got through!). They have told me that Currys have indeed submitted their N180 form and that this was done on the 5th December (which was actually the same date they were requested) however they failed to send me a copy.

Online Money Claims are going to forward me a copy and progress the claim. 

We're likely to have a court date planned not, but will have an option to try for mediation again in the meantime. 

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Still all quiet from @Domaz1 - Anyone know anything?

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Just been told by a relative who went to buy a laptop from Curry's who was coerce into buying their ridiculously expensive cover.
He was naive in thinking they were being honest and when they asked if he wanted the 3 year protection he said no. Then they said no probs we will give you a free month's cover at no cost. He said OK, but then they wanted his banks details and was told this was just normal procedure even though he paid with a credit card. When he got home and told his wife who is switched on she checked the details and they had signed him up to a 3 year protection plan at a large monthly payment. The free month was just knocked off the cost. His wife went back to the Stockport store and demanded a full refund due to their underhand tactics which she got. Their business has now gone elsewhere.

What is concerning about this is how many other people get caught out by this?

Never trust any Curry's sale's staff, because they get big bonuses for selling the expensive insurance and will also lie and tell you anything to get a sale, and then deny saying anything when you go back. That is why it is so important to get everything you want in writing, and never think any salesman is your friend, you are just their next paycheck.
Paul
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I been in contact with Currys for a refund for mis-selling me  a KS7000 49, I started to email a week befor christmas and have had 2 emails back with no help with my mis-selling. Is it normal for them to take a week to answer your emails, I've asked for a direct email and given them my phone number, no respose todate, they seem to be hiding behind lack of emails and time between contact hoping that I will get tired of chasing, which I won't. Is this the way Currys treat emails?

 


 

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@Bigken wrote:

I been in contact with Currys for a refund for mis-selling me  a KS7000 49, I started to email a week befor christmas and have had 2 emails back with no help with my mis-selling. Is it normal for them to take a week to answer your emails, I've asked for a direct email and given them my phone number, no respose todate, they seem to be hiding behind lack of emails and time between contact hoping that I will get tired of chasing, which I won't. Is this the way Currys treat emails?

 


 


They will use any tactic,  and it now seems to ignore and hope you will go away. It does look like you need to start the process.  Section 75 is the best if you paid by credit card as we seem to be getting good results there.  We have a few court actions which I think everyone is waiting to see the outcome which if like John Lewis will settle before court. 

Paul


@paul1277 wrote:
 The free month was just knocked off the cost. His wife went back to the Stockport store and demanded a full refund due to their underhand tactics which she got. Their business has now gone elsewhere.

What is concerning about this is how many other people get caught out by this?

Never trust any Curry's sale's staff, because they get big bonuses for selling the expensive insurance and will also lie and tell you anything to get a sale, and then deny saying anything when you go back. That is why it is so important to get everything you want in writing, and never think any salesman is your friend, you are just their next paycheck.
Paul

Thanks for the anecdote. I keep saying, DO NOT BUY ANYTHING FROM CURRY'S. 

They've been doing this for THIRTY YEARS.

 

It's a shame they didn't call the Police to the shop.

 

Everyone on this thread has a DUTY to tell their WHOLE FAMILY this. Good businesses deserve to survive. Crooks deserve to be eviscerated.

 

in the coming days we'll start hearing about which big retailers are going bust in 2019 - it could be Debenhams, Poundstretcher, Bensons/Harveys, Carpetright, Mothercare, a big restaurant chain.

 

But justice will not be done, and sadly, it won't be Curry's. There are just too many gullible people willingly and unwillingly getting ripped off and not fighting back. If this was France, there would be demos outside their shops and they'd get burned down. We are just sheep in this country 😞

 

Another option is the film the whole transaction on your mobile phone. If they ask why - "because this is Curry's and you have a long history of lieing and I want a record of what you do".

 

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