24-12-2017 02:56 PM - last edited 12-07-2018 11:08 AM by YulianK ) in
Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!
You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.
All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.
Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.
https://www.youtube.com/watch?v=IMc3V98yzNY
https://www.youtube.com/watch?v=yRSWoUmU5YQ
I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
They both say that you will get a free smartthings extend USB dongle.
Now send you TVs back for a full refund Smiley Happy
All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.
Also take a copy of the retailers web page before they change the description.
https://www.youtube.com/watch?v=yRSWoUmU5YQ
I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.
You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.
https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99
you can show you had been informed.
It's different with the smart connect as that is advertised on the main retailers web sites,
https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ
As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.
They will advise and link you to some template letters to send to your retailer.
I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.
So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+
It will cost nothing to ask and again may bring some pressure on to Samsung.
01-11-2018 11:56 AM - last edited 01-11-2018 11:58 AM
@Tyler_Durden wrote:
For clarity please note that any representations that were made about the dongle were as to the future. We had no special knowledge about the dongle and we made no statements about existing fact. If this is a misrepresentation then we believe it will be found to be entirely innocent (rather than fraudulently or negligently) and we had not reason to believe at the time the contract was made that Samsung would not introduce the dongle.
Their KnowHow page does make statements about existing fact. (See https://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/😞
@Tyler_Durden wrote:
SmartThings have confirmed for cases where customers had purchased selected 2016 TVs with the expected functionality of a SmartThings Hub, SmartThings will provide a hub free of charge.
As has been discussed on this forum before, this does not match the same functionality that Currys were promising, as it does not make the TV the central point of the SmartHome. This would not deliver the functionality promised by Currys on the first line of the previously mentioned page:
02-11-2018 10:20 AM
If anyone remembers, I got a 50% refund of my 49KS8000 and keep the TV via my credit card in the end (absolutely no thanks to John Lewis who I've not bought a single item from again since). I thought a 50% refund and keeping the TV was fair for the reduction in features so many thanks to Barclaycard on that one.
Today, after spotting a good deal on the LG C8 OLED at Richer Sounds and specficially after seeing how well Richer Sounds handled cases on here, I finally bought in to that. Really happy to be buying from both LG and Richer Sounds. the Samsung will be relegated to a bedroom.
If anyone from Richer Sounds is reading, this thread has been a credit to you all in my opinion, and has hopefully driven more business your way like mine.
03-11-2018 11:54 AM
@Tannoy20 wrote:Today, after spotting a good deal on the LG C8 OLED at Richer Sounds and specficially after seeing how well Richer Sounds handled cases on here, I finally bought in to that. Really happy to be buying from both LG and Richer Sounds. the Samsung will be relegated to a bedroom.
If anyone from Richer Sounds is reading, this thread has been a credit to you all in my opinion, and has hopefully driven more business your way like mine.
Congrats! I have the same TV, and it's amazing.
03-11-2018 12:30 PM
@mrtickle wrote:
@Tannoy20 wrote:Today, after spotting a good deal on the LG C8 OLED at Richer Sounds and specifically after seeing how well Richer Sounds handled cases on here, I finally bought in to that. Really happy to be buying from both LG and Richer Sounds. the Samsung will be relegated to a bedroom.
If anyone from Richer Sounds is reading, this thread has been a credit to you all in my opinion, and has hopefully driven more business your way like mine.
Congrats! I have the same TV, and it's amazing.
I have done what some my say a silly thing and fell for the hype, especially my friend @paul1111, when I ordered the QE75Q900R 8K telly from Samsung directly. Reason why from Samsung is the 100 day no quibble return promise, so can try for the full 100 days and then send back if not happy.
First impressions, very good. Blacks are black and watching YouTube and 4K films HDR is stunning. Watched Jerrasic park 1080p version and was good, but when I switched on the HDR+ mode the picture was so punchy and bright but looked really good. Normal HD TV is handled very well, but don't use HDR+ but I find the SD TV a bit disappointing, maybe a bit too much to ask for a 75-inch telly. The sound is also very good, not as a good as my AV but perfectly OK for normal TV. Downsides, expensive, but when compared to other high end 4K 75 inch TV's not so bad, especially with free wall mounting included.
Paul
04-11-2018 10:32 AM
Hi I am new to this post. I also have a KS7500 bought from Currys and was unaware until reading this that Samsung have reneged on their promises re upgrades. I have used the Which template and emailed Currys Customer "Service?" or lack of and will wait the 14 days for their response which if the recent repair is anything to go by will probably be disastrous.
04-11-2018 10:54 AM
@cypher915 wrote:Hi I am new to this post. I also have a KS7500 bought from Currys and was unaware until reading this that Samsung have reneged on their promises re upgrades. I have used the Which template and emailed Currys Customer "Service?" or lack of and will wait the 14 days for their response which if the recent repair is anything to go by will probably be disastrous.
Hi, Curry's are still holding out and there are a couple of court claims against them ongoing. It seems that the credit card section 75 route has been more successful. I don't know if you have looked on the ks owners more info thread, and results thread for more info and everything is there to help. Please pass on this thread to other owners you may know and also pass on through social media. Good luck and keep us posted on how you get on and we all here will try to help if you need it.
Paul
04-11-2018 12:04 PM
Just another reminder to people to please leave reviews for these companies on TrustPilot if you can Including updates if you’ve had to take them to court, or had to use Section 75 claims.
John Lewis seem to be on 1.9/10 currently vs richer sounds on over 9. It really does show the differences between the two companies.
And if you had a good experience it’s fair to say to leave that too (be it John Lewis, Richer Sounds or Curry’s). The main thing is to make sure these companies understand that customer services is a public thing and they both can’t get away with bad customer service, but also should be rewarded for good customer service. I really hope someone high up at John Lewis is questioning why they only have 1.9/10 (and they do monitor the reviews)
04-11-2018 01:51 PM
Thanks for the welcome. I am not in possession of my KS7500 at the moment. Had to send it to Knowhow for repair (2 weeks ago). Long story short they lost my power cable and one connect box and tried to blame me. Still waiting for return with power cable. No faith in CS at all.
06-11-2018 12:57 PM
06-11-2018 05:27 PM
Hi guys what do I reply to the below from currys?
-----------------------------------------------
Thank you for your email and additional details. This has allowed me to log a case under reference *****.
As you have touched upon, for technical reasons we were not able to release the SmartThings Extend here in the UK. Please accept my apologies for any disappointment caused as a result. However, on a more positive note, if you are seeking SmartThings connectivity, we are pleased to be able to provide the functionality of Samsung SmartThings Hub (v2) with the confidence of consistent performance.
In order to obtain a Hub (v2) please contact SmartThings UK Support for further assistance at the email address of: Seesupport@smartthings.co.uk. To ensure the tv qualifies, please include the following information:
- tv's model code
- serial number
- picture of the label with all the information (usually on the back of the TV)
- proof of purchase
I hope this helps and thank you for taking the time to contact us.