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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,544 REPLIES 2,544
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Basically a fancy way of saying that if it is deemed as misrepresentation, then if they do give you money towards it, then it should be minus the money that you've used it. 

 

You haven't had full use, you've had partial use. It's called a Smart TV. You've only got the TV function. 

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@ad1994 wrote:

Basically a fancy way of saying that if it is deemed as misrepresentation, then if they do give you money towards it, then it should be minus the money that you've used it. 

 

You haven't had full use, you've had partial use. It's called a Smart TV. You've only got the TV function. 


What about this statement?

""The Defendant contends that there was in fact no consideration paid by the Claimant for the dongle which was to have been provide at some point in the future at no cost. Accordingly, the defendant denies that there has been a breach of contract upon which the Claimant can found a claim since a general promise unsupported by consideration is not a binding contract.""

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Basically saying how you werent bothered about the dongle before now. Explain the timeline of how Samsung put it through beta, then said it was having technical trouble, then in June it was cancelled. Did you go in store and ask? Maybe worth bringing that up if you did...
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When's your mediation? I'm hanging on to see the outcome for continuing my case
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We've got a case open with Currys as well. 

 

In the end I spend this kind of money buying a product, I expect it to be supported.  I am a realist and realise that some features may not be ready for launch or require further development. 

 

What I didn't expect is Samsumg basically dropping support for a line of TV's, simply because they can't be bothered to put in the development. 

 

 

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So Curry's have now withdrawn the offer of a partial refund or compensation payment, replacing it with advice to contact Samsung for a SmartThings v2 hub. 

 

People on the phone are generally helpful, but Curry's as company is terrible. Save yourself the hassle and don't buy from them, RicherSounds is by far a better experience.

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>>>  We've got a case open with Currys as well. 

 

In the end I spend this kind of money buying a product, I expect it to be supported.  I am a realist and realise that some features may not be ready for launch or require further development. 

 

What I didn't expect is Samsumg basically dropping support for a line of TV's, simply because they can't be bothered to put in the development. 

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@ad1994 wrote:
When's your mediation? I'm hanging on to see the outcome for continuing my case

I have not been given a time or date for mediation yet. I'll update the thread with any new info.

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What does this mean?

 

"

  1. The Defendant makes no admissions as to the subsequent performance of the TV as alleged or at all."

That is point 4 of the Currys defence.

 

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Also what are they getting at here?

 

The Defendant contends that an additional feature which was to be launched at some point in the future by Samsung would allow consumers to use their TV and control other devices such as their home windows, doors or lighting (referred to below as ‘Smarthings feature’), which would become accessible once consumers plugged a ‘Smarthings dongle’ (referred to below as the ‘dongle’) in to the TV. A live internet connection would be required at the consumer’s premises, in order to use the Smarthings feature together with the purchase of additional equipment.

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