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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,539 REPLIES 2,539
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@Tyler_Durden wrote:

@paul1277 wrote:

@tarbat wrote:

@Tyler_Durden wrote:

My argument is that I was patiently waiting while the dongle was delayed. Once the announcment came in July 2018 that the dongle would not be supplied I began my claim wihin 30 days of the annoucment. 


Be ready for the argument that you should have asked the retailer about the missing dongle earlier, rather than relying on statements on twitter and in this forum by a third party (Samsung).


I see that as a possible  issue but,  civil court is about what is reasonable and I think you should be able to show it is not unreasonable to rely on statements from the manufacturer as to when the dongle would be made available.  You can show this was a correct decision as it was from the moderator on this forum who informed us that the dongle would not be made available, not the retailers, and that was only a few months back. 


Hey Paul, do you have a link to this announcement?


If you have a look on the condensed version of this thread,  ks owners refund more info thread,  which has just 7 pages,  and it is on there with loads of other useful info. 

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@paul1277 wrote:
You can show this was a correct decision as it was from the moderator on this forum who informed us that the dongle would not be made available, not the retailers, and that was only a few months back. 

But does the moderator here represent Samsung in any official capacity? Maybe better to rely on their Twitter feed - http://twitter.com/smartthings/status/940285902059798529

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@tarbat wrote:

@paul1277 wrote:
You can show this was a correct decision as it was from the moderator on this forum who informed us that the dongle would not be made available, not the retailers, and that was only a few months back. 

But does the moderator here represent Samsung in any official capacity? Maybe better to rely on their Twitter feed - http://twitter.com/smartthings/status/940285902059798529

 

@I think if you asked @AntS if has official capacity,  as this is Samsung's own support,  and forum,  so I do think when they make an announcement it is from Samsung. The Twitter feed you have posted says nothing,  apart from saying it does not work. 


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As mentioned by someone already, like myself I have the additional “whatever happens” cover on my ks7000. Would I be able to get a replacement/new TV set via this route as the tv was misrepresented, or would that not qualify? I mean, the tv can also have an “accident” if they refused 

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@Hitsta wrote:

As mentioned by someone already, like myself I have the additional “whatever happens” cover on my ks7000. Would I be able to get a replacement/new TV set via this route as the tv was misrepresented, or would that not qualify? I mean, the tv can also have an “accident” if they refused 


I sent a message to Knowhow yesterday and had an automated response but haven't heard anything else from them yet  

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Nice one, give us a update plz when u hear something back. I might end up going down this route for my 2 TVs if it works out easier than court etc
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Does anyone know whats RIcherSOunds policy on this? has anyone contact customer service on this? what have they done regarding this.

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@mstar wrote:

Does anyone know whats RIcherSOunds policy on this? has anyone contact customer service on this? what have they done regarding this.


If you look on the ks owners refund results thread and it will show how people have got on. The ks owners more info thread is a condensed version with all the info you will need. 

Paul

Read all this thread last night, some great info, so thank you. Been on the phone today and been offered £540 on a £700 43 inch KS7500.

I'm hoping I could potentially get an upgrade, is there anyone who could help figure out what TV I could get that is potentially better?
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@mstar wrote:

Does anyone know whats RIcherSOunds policy on this? has anyone contact customer service on this? what have they done regarding this.


No, no-one knows Richer Sounds' policy, and Richer Sounds have never been discussed before on this thread. 😞

 

That was sarcasm in case it wasn't obvious. For goodness sake, you can't just post that right at the end of the thread without bothering to read for yourself or do a simple search. We're not all your slaves here to summarise things for you - it's very rude to everyone else to do that. 😞

 

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