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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,544 REPLIES 2,544
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It seems currys are treating these tvs as faulty and so are detucting amounts from our refunds for the period of time we have been using the tvs.

 

Of course this is completely wrong as the tvs are not faulty but misrepresented, and in my opion currys are breaking the law.

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Yeah, sorry. I thought it was Adam until I checked the tracking information again.

Definitely Anthony.
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@Domaz1 wrote:
Yeah, sorry. I thought it was Adam until I checked the tracking information again.

Definitely Anthony.

Curry's Team know how have blocked me on twitter. Still they will be seeing everything there.  That audio was interesting and from prepared answers. It is really cherry picking at the law and to say it is not their fault Samsung pulled the dongle is also not the customer's fault. I told them that their argument is with Samsung not their loyal customer's. 

Paul 


@paul1277 wrote:

Yet someone else got this reply,

I'm sorry to learn of how you feel regarding the purchase of your Samsung TV.
We must reject your claim unfortunately due to the fact that we sold the product
as described by the manufacturer at the time. As it was Samsung who decided
to withdraw this service at a later date, your complaint in this instance is with
them. The Consumer Rights act states that the goods are sold as described, at
the point of your purchase they were.

 

Have they got 2 different legal departments?


No we are just goint around in circles. The "service" thing is a lie / deliberately conflating the smartthings dongle with the app. It's NOT a "service" which was "withdrawn": it was hardware which was not supplied.

 

Response to that lie is earlier in the thread. This has all be covered many times before. Each customer is assumed to not know about the responses given to other customers - and this includes run-arounds with claimed answered from lawyers, legal depts, etc. But we, here in this thread, don't have to repeat the same stuff every time someone new is told Lie A or Lie B :smiling-face:

 

 

 

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@Tyler_Durden wrote:

Following my email yesterday I have just received this offer from Currys - 

 

"Dear Mr ******,

 

Thank you for your email dated the 7th August 2018, addressed for the attention of our Chief Executive Officer Alex Baldock.  As part of the Customer Support Team, your correspondence has been passed to me to investigate and respond.

 
A case has been created for your complaint, under the reference number CC*******, so that we may note your dissatisfaction.

 

I can confirm that we are aware of the issues raised in your email, and have liaised with our Legal Team previously regarding this.  Samsung were independently responsible for the removal of the kit, so this would be classed as a third party service. 

 

FALSE.

 

Not a service. It was hardware promised. Yes it's a shame they couldn't predict it - tough.

 

Push back on that part.

 

It's misreprensation of the functions of the TV, covered under the consumer rights act; it is not faulty, and you are entitled to cancellation of the contract - which means a full refund. The Consumer Rights Act doesn't allow any get-outs if the retailer made a mistake.

We all know that all these retailers cut and pasted the exact same marketing blurb supplied by Samsung, and that's why all this is happening. It's also why they should be more careful what they promise in future, but they are legally responsible for any and all promises made. Your contract is with the retailer not the manufacturer, no ifs or buts.

 

 

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@mrtickle.. The email you referred to earlier was the following email that was sent to me by a member of Currys Team knowhow - 

 

Dear Mr ************,

Case Reference: ********

Thanks for your email dated 1st August 2018. I'm sorry for the delay in our
response.

I'm sorry to learn of how you feel regarding the purchase of your Samsung TV.
We must reject your claim unfortunately due to the fact that we sold the product
as described by the manufacturer at the time. As it was Samsung who decided
to withdraw this service at a later date, your complaint in this instance is with
them. The Consumer Rights act states that the goods are sold as described, at
the point of your purchase they were.

Although this may not be the outcome for which you were hoping, I trust that this
response clearly explains our position on this matter.

Thanks again for taking the time to contact Team knowhow.

 

Kind regards,

***** *******

Team knowhow.

 

Looking at some of the replies & offers that Currys have made to other forum members, i feel i am being discriminated against. I have yet to write out a response to that email.

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They're trying every excuse under the sun to try and worm out of resolving their issue. It's obvious they aren't ever going to honour their legal obligations without being forced to.

 

Best thing to do is to get their final position in writing then take it up with your card provider, F.O.S and County Court.

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@hawks

 

Have you heard anything back from JL yet?

 

They collected my TV on Monday and I was told to expect a call on Tuesday to arrange the refund, but I've not heard anything at all.

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@Outcasst

 

JL are due to collect mine on Saturday.  So hopefully I'll hear from them next week.

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@hawks wrote:

@Outcasst

 

JL are due to collect mine on Saturday.  So hopefully I'll hear from them next week.


All good from jl.  Hope you are putting these results in the results thread. Thanks 

Paul 

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