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Original topic:

KS Owners refund

(Topic created on: 08/08/18 12:45)
paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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paul1277
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@Tyler_Durden wrote:
Do you contact currys on twitter by direct message or a public tweet? If it's public how would I find it?

I go on their twitter and Facebook page public and message them.  Also trusted reviews as they also monitor posts their. Also AV Forums under the ks owners thread,  and anywhere else you can think off.  

It really does show how bad,  devious,  and outright lying retailer they are.  They promise super customer service,  until you actually need it,  and then tough. Paul 

LeRoi7
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Hi Paul.. Thanks for the advice in your earlier posts. As you can well imagine i'm absolutely furious with this clown at Currys, i can't decide whether to reply to his email or try contact someone above him, i can't believe how arrogant he comes across as in his email. I need to try & put together a response to his reply when i have a bit more time later tonight. Any more advice would be welcome as i can't think straight at the moment.
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paul1277
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@LeRoi7 wrote:
Hi Paul.. Thanks for the advice in your earlier posts. As you can well imagine i'm absolutely furious with this clown at Currys, i can't decide whether to reply to his email or try contact someone above him, i can't believe how arrogant he comes across as in his email. I need to try & put together a response to his reply when i have a bit more time later tonight. Any more advice would be welcome as i can't think straight at the moment.

I could do with the name of the person who gave you that incorrect legal advice. The reason being is last time knowhow did that and I messaged them they asked for the name of the person who gave that advice. I would seriously think about contacting the law society and also ask their advice. 

I will be again asking them why are they giving incorrect legal advice which is very wrong. Paul 

Moily
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@LeRoi7 wrote:
Hi Paul.. Thanks for the advice in your earlier posts. As you can well imagine i'm absolutely furious with this clown at Currys, i can't decide whether to reply to his email or try contact someone above him, i can't believe how arrogant he comes across as in his email. I need to try & put together a response to his reply when i have a bit more time later tonight. Any more advice would be welcome as i can't think straight at the moment.

Don't get too hett up on the responses from Currys - ultimately they will all be the same.  You just need to get their Final Position email and then use that in future action (Section 75, Trading Standards, Small Claims Court).

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Tannoy20
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Exactly, don't bother getting into long arguments by email. It's just wasting your time. Just get the info you need to make a Section 75 or letter before action.

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Domaz1
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Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.

 

I don’t know whether to laugh or cry with Curry’s.

 

I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution.

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paul1277
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@Domaz1 wrote:

Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.

 

I don’t know whether to laugh or cry with Curry’s.

 

I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution.


It does look like they are not going to give up without being forced. So looks love me the section75 and court. All the evidence is here,  and evidence of their avoidance amd miss leading information. 

I would suggest everyone read the interpretation of misrepresentation,  link kindly posted here.  It is quite clear, and also does state you have to make a claim in a reasonable amount of time. Seeing as samsung only admitted it in June this year I think we are being reasonable. Also it does say you can also go down the route of section 75 as well. 

Paul 

Moily
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@Domaz1 wrote:

Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.

 

I don’t know whether to laugh or cry with Curry’s.

 

I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution.


This is the address given by the CEO Support Team:

 

Legal Services

DSG Retail Ltd

1 Portal Way

North Acton

London

W3 6RS

 

They said they will only reply to 'legal representatives' (*definition required) but that is no defence against not receiving the LBA.  All you need to do is to send it and prove they received it and you've done your bit. If they choose not to acknowledge it, it's on them.

paul1277
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@Moily wrote:

@Domaz1 wrote:

Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.

 

I don’t know whether to laugh or cry with Curry’s.

 

I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution.


This is the address given by the CEO Support Team:

 

Legal Services

DSG Retail Ltd

1 Portal Way

North Acton

London

W3 6RS

 

They said they will only reply to 'legal representatives' (*definition required) but that is no defence against not receiving the LBA.  All you need to do is to send it and prove they received it and you've done your bit. If they choose not to acknowledge it, it's on them.


I don't think it will go down well if you have done everything correctly and the retailer ignores you. Also don't forget you are a customer with your credit card company so want to be treat fairly  by them. If they also ignore the court summons then you will be given the judgment by default. Paul 

 

Domaz1
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Yeah, correct address.

 

They’re just blatantly lying about receiving it and ignoring me.

 

 

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