24-12-2017 02:56 PM - last edited 12-07-2018 11:08 AM by YulianK ) in
Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!
You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.
All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.
Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.
https://www.youtube.com/watch?v=IMc3V98yzNY
https://www.youtube.com/watch?v=yRSWoUmU5YQ
I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
They both say that you will get a free smartthings extend USB dongle.
Now send you TVs back for a full refund Smiley Happy
All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.
Also take a copy of the retailers web page before they change the description.
https://www.youtube.com/watch?v=yRSWoUmU5YQ
I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.
You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.
https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99
you can show you had been informed.
It's different with the smart connect as that is advertised on the main retailers web sites,
https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ
As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.
They will advise and link you to some template letters to send to your retailer.
I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.
So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+
It will cost nothing to ask and again may bring some pressure on to Samsung.
03-08-2018 01:34 PM - last edited 03-08-2018 03:56 PM by AndrewL ) in
@Domaz1 wrote:
So after some more emails back and forth, Currys have sent me this final email;
“Dear ******
Thank you for your response.Your issue has been reviewed in its entirety and offers presented to you that you have advised you are not happy to accept. You have therefore been supplied the relevant dead lock communication to take your complaint further through a either legal representative or an Alternative Dispute Resolution (ADR) providerThe decisions have been given have already been explained. We are offering a partial refund on return of the unit or a gesture of goodwill should you wish to keep the unit. I do understand that this is not the resolution that you are seeking, however I do trust that I have clarified the company’s position in this matter.Please be aware that further communication will be added to your case however may not be responded to.Yours sincerely,****** *****CEO Support Team
Team Knowhow™ Customer Contact Centre
Tel: 0344 561 6372”
The ombudsman has also gotten back to me since and said they can’t help as Currys don’t subscribe, so that was a waste of time.
Their absolute final position is to either refund me £700 of the £999 I paid, or give me £350 store credit as a gesture to keep the TV.
Only options left going forward are to go to a small claims court, or make a section 75 claim.
Anyone dealing with Currys currently don’t hold your breath and prepare for a Small claims court battle. Currys are an awful, awful company and I honestly don’t think it will be long before we see another major chain disappear from the high street.
Yep looks like they are playing the hard ball. They have upped the compensation though. As a credit 75 has been partially successful that may be your next step.
It does show how Curry's are behaving compared to the other retailers. I would never ever buy anything from them in the future.
There is a template a member has put on Dropbox a few page's back with the link.
Paul
03-08-2018 01:35 PM
Honestly, any retailers that haven't already been helpful, I think it's time to stop letting them waste everyones time, and stop giving them chances.
It's been several months, it's time to just leave them a bad review on TrustPilot, then get your Section 75 or letter before action sorted. Dont give them any more time as they all seem to be just dragging their feet.
If you paid on credit, it's really much easier than you'd think, just dispute the original transaction, then when they send a section 75 claim form, reuse the section 75 supporting details I posted earlier (although obviously making sure you replace the timeline of events with your own timeline). If the credit card companies get enough of these they will then surely claim it back from the retailers.
03-08-2018 01:36 PM
03-08-2018 01:38 PM
No worries. Sorted for you @paul1277.
03-08-2018 01:39 PM
Sounds like their offers are all over the place as well. They offered my £700 to return the £1299 television or £125 to keep it.
03-08-2018 01:49 PM
Just had a phone call from my credit card provider (MBNA) about my section 75 claim against currys.
Good news, it seems claims against Currys with MBNA over this issue are common as the person I spoke to had a great knowledge of this issue and this forum.
Basically MBNA told me that over the last few days Currys have now decided to take this seriously (eventually) and that to wait a few weeks to see what Currys come up with. But if I'm not happy with the outcome or Currys continue with their non customer service MBNA will give me a refund.
So hopefully things looking up for us Currys customers.
03-08-2018 02:02 PM
03-08-2018 02:09 PM
@Mylo75 wrote:Just had a phone call from my credit card provider (MBNA) about my section 75 claim against currys.
Good news, it seems claims against Currys with MBNA over this issue are common as the person I spoke to had a great knowledge of this issue and this forum.
Basically MBNA told me that over the last few days Currys have now decided to take this seriously (eventually) and that to wait a few weeks to see what Currys come up with. But if I'm not happy with the outcome or Currys continue with their non customer service MBNA will give me a refund.
So hopefully things looking up for us Currys customers.
That's brilliant and another nail in their coffin. Thats why they said yesterday that they were are looking at the issue. That now has sent another president and more evidence that we are right. That's Barclays now MBNA. A bit difficult now for the others to refuse. Also can anyone actually see them turning up at court when the card issues also agrees there has been misrepresentation.
Could you share there response from MBNA so others can quote it, and again post in the result's thread.
Paul
03-08-2018 02:14 PM
Sorry Paul this correspondence was all over the phone. Hopefully in a few weeks I'll have got some news via email that I can share.
Thanks for all your help again
03-08-2018 02:15 PM
Has anyone got a template for a letter before action? I want to get the small claims court process started.