Re: KS Owners refund - Page 141

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

Tannoy20 · ‎28-07-2018

Here's a slightly edited copy of the supporting documentation I sent with my Section 75 claim

https://www.dropbox.com/s/n0wfjgf6w2qehbp/Section75Pub.pdf?dl=0

Barclaycard sent a Section 75 claims form through the post which just had fields to fill in about the purchase, when it was made, amount etc. then an area for details about the claim, where I just wrote a brief summary of the issue, then made a comment to read the attached documentation. I stapled the different areas of the document into groups to hopefully make it easier to follow. And then a signature at the end of the Section 75 form to say you certify it is all true.

It's a slightly messier version of something I was going to refine and clean up if I ever needed to go to Small Claims but I think I am going to accept the 50% purchase price back and keep the TV offer Barclaycard made me.

The document has all the evidence I gathered and the communicaiton between myself and John Lewis (and the lies they said to me). Obviously people would need to fill in their own details and can't really refer to my communication, but the evidence in the other areas might at least be useful or for people to cross reference their own experiences

Honestly the only thing making me still annoyed at this point is that I dont feel like we've managed to hold John Lewis or Samsung to account for this yet. If Barclaycard refund me John Lewis/Samsung have got away with washing their hands of it 😞 All I can do is tell as many people as possible about the experience, put the TV in a bedroom, and look forward to getting my LG from Richer Sounds! 🙂

Tannoy20 · ‎30-07-2018

Just a note to anyone who has had poor experiences with John Lewis - might be worth leaving a review here https://uk.trustpilot.com/review/www.johnlewis.com

(I know these sites can be slightly biased, but its interesting to see the difference from Richer Sounds who have an average 9.2/10 score, to John Lewis' 2/10)

paul1277 · ‎30-07-2018

@Tannoy20 wrote:
Just a note to anyone who has had poor experiences with John Lewis - might be worth leaving a review here https://uk.trustpilot.com/review/www.johnlewis.com

(I know these sites can be slightly biased, but its interesting to see the difference from Richer Sounds who have an average 9.2/10 score, to John Lewis' 2/10)

Yep done my review.

Paul

yannis_i · ‎30-07-2018

Done mine too

Yannis

paul1277 · ‎30-07-2018

@Tannoy20 thanks for sharing you section 75 claim and having just read it,
it covers everything and seems to have set the points out without any get outs they can use.
It is upto you but have you thought to ask why they are treating it as faulty rather than misrepresentation and therefore why they have not offered a full refund as per the ADR ruling.
Thanks again,
Paul

Tannoy20 · ‎30-07-2018

Thanks Paul. Yeah I've not given them an answer yet and am taking time to think about it.

I'm also persuing John Lewis a bit to give them a final chance (as you've seen here), but I feel good that I have some options now.

paul1277 · ‎30-07-2018

@Tannoy20 wrote:
Thanks Paul. Yeah I've not given them an answer yet and am taking time to think about it.

I'm also persuing John Lewis a bit to give them a final chance (as you've seen here), but I feel good that I have some options now.

Its really great this section 75 result because it now opens doors for other owners rather than county court. It should also put pressure on the retailers because I believe the credit card companies will pursue the retailers for the money back. They will not loose out. So with the ADR and now the section 75 it will get harder for the retailers to carry on with their tactics. It may be an idea for everyone dealing with one of these retailers especially Curry's to point them to this result as further evidence that could be used in court against them.

Paul

Tannoy20 · ‎31-07-2018

Perhaps usefully to anyone still attempting to claim Paul, they seem to have replied to your review on Trustpilot with the stock reply they've been giving everyone else, where they admit to advertising the feature ("we do acknowledge this information was in our product descriptions."). So the admission is now in the public domain.

paul1277 · ‎31-07-2018

@Tannoy20 wrote:
Perhaps usefully to anyone still attempting to claim Paul, they seem to have replied to your review on Trustpilot with the stock reply they've been giving everyone else, where they admit to advertising the feature ("we do acknowledge this information was in our product descriptions."). So the admission is now in the public domain.

At least they know the damage they are doing to themselves, which is good and it might also bring more owners here.

Paul

En1gma111 · ‎31-07-2018

I’ve followed the thread all the way through and have my own complaint ongoing with Curry’s. I’m pre-empting a response of a replacement eventually and I read here that the Q6F isn’t a quantum dot tv. Quite a few places list it as quantum dot though along with the Q6FN. Is this correct?

thanks. Mike