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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,544 REPLIES 2,544
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Just been offered £1650 refund due to my 2 years useage. I've said i would take an LG c7 as a replacement but they have no stock any where.  The lady is sending me over some info before they send the final settlement. At this point do i decide to keep the TV and take £300 refund... or i can suggest some other tv's or i can go to court.  Their legal team say they dont have to refund in full.

 

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@darrant1234 wrote:

I've esculated my claim at currys and i've just had a conversation with someone there who claims no TV supports smart things.  I've said i thought the 2018 models do? i'm sure i read that on here, is that correct?

 

either way I've said regardless if they dont the TV was still mis sold and advertised wrong.  She is currently speaking to samsung to which I've reminded her my contract is with Currys and i'm not bothered what samsung say as currys mis sold the TV.

 

They do try it on! If that is their idea of expert help then no wonder their are so many complaints against them. Just show them there tech page,

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

https://www.currys.co.uk/gbuk/samsung-tv-technology-1888-commercial.html

and Samsung CEO at the 2016 tech show

https://www.youtube.com/watch?v=bqkZw6NY3K8&feature=youtu.be&t=3m55s

and another

https://support.smartthings.com/hc/en-gb/articles/210765826-Is-my-Samsung-TV-compatible-with-SmartTh...

also you could mention that samsung has withdrawn the smart things dongle which they clain never exsisted,

 

**With free Samsung SmartThings Extend USB adapter available within 2016.”

Samsung have only recently announced that these SmartThings Extend USB devices will not be made available for owners of the KS range of TVs, which means that the TV does not and will never have the functionality as identified above, as detailed in your adverts. As such, the TV you have supplied is not as described as per your advertising. It is noted that the Consumer Rights Act is applicable for a period of up to 6 years following the purchase for cases of mis-representation, as identified in Item 105 within the commentary for Section 1, which states:

”Under the law of England and Wales and of Northern Ireland, claims for breach of contract are subject to a limitation period of six years from the date of the breach of contract…….. Because the protections provided under this Part of the Act operate on the basis of contract law, the consumer has 6 years within which they may pursue remedies for breach of one of the statutory rights.”

Whilst you may have used information provided by the manufacturer (Samsung), it is your duty to ensure that the information you provide to the consumer is accurate, as this information was used as a basis by me (the consumer) for entering the contract of sale with you (the trader).

As you are in breach of contract, and repair and / or replacement will not resolve the issue, i.e. item not as described as opposed to faulty, then I am within my statutory rights to ask for a full refund of the original cost paid.

As further evidence for the case of misrepresentation for the sale of Samsung KS TVs which advertised the SmartThings Extend device and SmartThings control capability of the TV, it is noted that Retail ADR have recently been involved in a case between a Samsung KS TV owner and Richer Sounds and have agreed that there was a clear case of misrepresentation by the retailer based upon the retailers adverts on their website. Their website, like yours, stated that the TV would be provided with the SmartThings Extend device and that the TV could be used to control SmartThings devices.
Paul
Send all that back and see what they say.

 

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Hi I've already mentioned the ADR case and sent a link to the pdf thats been shared.  I've said the item is not faulty so does not fall within the repair part of the consumer act 2015 so a partial refund doesnt apply.

 

is the c7v better than the b7v?

 

 

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@darrant1234 wrote:

Hi I've already mentioned the ADR case and sent a link to the pdf thats been shared.  I've said the item is not faulty so does not fall within the repair part of the consumer act 2015 so a partial refund doesnt apply.

 

is the c7v better than the b7v?

 

 


When you said in your earlier message you had been offered a £1650 refund was this offer made in writing or a phone conversation?  (If in writing please DO NOT post the letter/email here at this time).

 

If it was a phone call did you make a contemporaneous note (see my earlier postings) and e-mail it to yourself?

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@darrant1234 wrote:

does anyone have the full consumer act 2015 bit where it states a full refund withing 6 years.  They are saying I've had it 2 years so its partial refund..


If it is faulty after 6 months they can reduce the refund to allow for use.

If it is misrepresentation then the law says you never had full use from day 1 so are entitled to a full refund.

Paul

 

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thats my understanding too, so i was looking for the legislation that states full refund if mis sold.

 

the offer was over the phone but Ive aske for an email with the offer on so i can weigh up my options.

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@darrant1234 wrote:

Just been offered £1650 refund due to my 2 years useage. I've said i would take an LG c7 as a replacement but they have no stock any where.  The lady is sending me over some info before they send the final settlement. At this point do i decide to keep the TV and take £300 refund... or i can suggest some other tv's or i can go to court.  Their legal team say they dont have to refund in full.

 


Who are your retailers? They do have to give a full refund as per the ADR posted by a member here,

https://drive.google.com/file/d/1wchOMdwsbyzfMV4dbYBvh0wxDkkn9Z_z/view?usp=sharing. Point out it is only on faulty goods, not misrepresentations they can deduct an amount.

Paul

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@darrant1234 wrote:

currys have just offered a Mu65 something or other in replacement of my KS9000 I've said mine is worth more and i'm seeking the full credit note / refund.


Good for you.


MU is a massive insult. It's last year's and a vastly inferior model.

 

The KS range in 2016 have Quantum Dot technology.

It goes 2016 KS. 2017 QLED, 2018 QLED.

The range BELOW, without Quantum Dot, was 2016 KU, 2017 MU, 2018 NU.

 

Remember: for misrepresentation, you get the 100% refund. That's what @Ramos049's ADR case was about: they offered him a 98% refund when it should have been 100%.

 

If it's Curry's, you want the cash, and then run away from that place as fast as you can, buy a new TV from Richer Sounds and get their 6 year warantee and great service.

 

The last thing in the world you want is another new purchase from Curry's.

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@paul1277 wrote:

@darrant1234 wrote:

Just been offered £1650 refund due to my 2 years useage. I've said i would take an LG c7 as a replacement but they have no stock any where.  The lady is sending me over some info before they send the final settlement. At this point do i decide to keep the TV and take £300 refund... or i can suggest some other tv's or i can go to court.  Their legal team say they dont have to refund in full.

 


Who are your retailers? They do have to give a full refund as per the ADR posted by a member here,

https://drive.google.com/file/d/1wchOMdwsbyzfMV4dbYBvh0wxDkkn9Z_z/view?usp=sharing. Point out it is only on faulty goods, not misrepresentations they can deduct an amount.

Paul


 

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@Tell wrote:

@darrant1234 wrote:

Hi I've already mentioned the ADR case and sent a link to the pdf thats been shared.  I've said the item is not faulty so does not fall within the repair part of the consumer act 2015 so a partial refund doesnt apply.

 

is the c7v better than the b7v?

 

 


When you said in your earlier message you had been offered a £1650 refund was this offer made in writing or a phone conversation?  (If in writing please DO NOT post the letter/email here at this time).

 

If it was a phone call did you make a contemporaneous note (see my earlier postings) and e-mail it to yourself?

 

I find that odd advice unless you agree to a non disclosure, which would be unfair to everyone who has helped here. The whole point of these threads is to publish the good and bad replys, which some have been laughable. I can understand that if it was a in legal proceedings but not ordinary correspondence which we all here rely on. It was thanks to a member posting the adr result that gave everyone more hope. So I would be upset if people stopped posting replys and I think the retailers would really like that.

Paul


 

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