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KS Owners refund

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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.


Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

I bought mine from J Lewis and the Samsung Extend addvert is still there


If you bought your KS TV from currys


They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy



All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,544 REPLIES 2,544

@Nobel wrote:

Hi, I'm looking for your opinion, I am the owner of a 55KS9000 and John Lewis have offered me a refund in store, the only tv I would be able to exchange to without paying more is an LG 55B7. I popped in to the store yesterday just to have a look and I have to admit I wasn't blown away by the LG, not by the demo material anyway.


So I'm now stuck with a decison to stick or exchange, does anyone have an opinion which can help me make a decision. The exchange will happen tomorrow 11/7. Thanks

Might be worth comparing the two TVs at  One obvious difference is brightness and peak brightness levels.  The 55KS9000 does 550/1400, and the 55B7 does 300/750.


I've esculated my claim at currys and i've just had a conversation with someone there who claims no TV supports smart things.  I've said i thought the 2018 models do? i'm sure i read that on here, is that correct?


either way I've said regardless if they dont the TV was still mis sold and advertised wrong.  She is currently speaking to samsung to which I've reminded her my contract is with Currys and i'm not bothered what samsung say as currys mis sold the TV.


Correct, but as the contrast is much better its all relative,  the edge lit screens make all the blacks washed out to achieve that figure. So naturally you turn it down to get a better picture.....


In daylight my b7 is more than bright enough and it's directly at right angle to my patio doors,  I can't see why you'd need brighter in my opinion. Someone may have a reason?

I to have my B7 in a brightly lit room and find it just as good as my old 7500, think it depends really on amount of natural sunlight hits the screen, mine is no near any windows and colours are bold and england QF on saturday looked amazing in 4K
exchange, i was a bit sceptical about the "stats" of the B7, but its no contest, it doesn't need to light the screen so bright, and the fact that the screen is pure black and no annoying edge/bottom LED lighting is a winner. RS convinced me to go for B7 over 2017 QLED and i have to agree with them its fantastic
The builtin dolby vision/atmos demo app is worth the money itself!!! amazing content to show off with

currys have just offered a Mu65 something or other in replacement of my KS9000 I've said mine is worth more and i'm seeking the full credit note / refund.


does anyone have the full consumer act 2015 bit where it states a full refund withing 6 years.  They are saying I've had it 2 years so its partial refund..


@darrant1234 do not bother, i spent many hours and messages to Customer service. They will keep on stating that you had it for this time etc. No matter what you state with the consumers act it will go through one ear out the other.


@Boofg100 wrote:

@darrant1234 do not bother, i spent many hours and messages to Customer service. They will keep on stating that you had it for this time etc. No matter what you state with the consumers act it will go through one ear out the other.

He has to,  if he decides to go to court he has to show he has taken all reasonable steps to resolve before escalating this to the courts.  Otherwise it will go against him.


That is true
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