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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,530 REPLIES 2,530
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@mrtickle wrote:

No, sorry 😞

The following applies to any item. As soon as you ever accept a repair, you're stuck for the life of that TV / warranty of having THAT TV repaired.
You have forever waived your right to a refund or replacement if you ever accept the first repair. Often retailers will trick you by asking you to "try a repair first".

The best option is always
1. get a refund.
2. Use the money to buy a new one. This starts a brand new contract. The Contract and Warranty clock resets to day 0.

the second best option is:
1. Accept a replacement. The clock does not reset . You might have 1 day or 364 days left on your warranty.

The worst option is:
1. Accept a repair.

EDIT to add: you can of course always ASK. And plead your case, given the circumstances. It is worth a try. But if they agree, it would be a goodwill / customer service guesture on their part - you don't have the "right" any more.

 


I had a new screen fitted to my ks7000 before all the smart things HDR hlg came out , richer sounds had no issue at all with exchanging mine for a Q7F .....

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Thanks for the information. JL basically lied to me as when I reported the fault and the engineer confirmed the screen needed replacing, I asked for either a replacement TV or refund. JL refused, saying they have to try and repair it first.

 

30 days later still no sign of the repair, so I'll be on the phone to them demanding a refund or replacement.

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@paulyoung666 wrote:


 

I had a new screen fitted to my ks7000 before all the smart things HDR hlg came out , richer sounds had no issue at all with exchanging mine for a Q7F .....


Yes. Richer are very very good on the "customer service / goodwill" side of things. But you didn't have the legal right :smiling-face:

 

Nothing to do with TVs: Always buy kit from Richer and use their "super care" system. It's like an extended warrantee with a difference: if you don't use it, at the end of X years, you can get the money back you paid for it!

 

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@wayneunique wrote:

Thanks for the information. JL basically lied to me as when I reported the fault and the engineer confirmed the screen needed replacing, I asked for either a replacement TV or refund. JL refused, saying they have to try and repair it first.

 

30 days later still no sign of the repair, so I'll be on the phone to them demanding a refund or replacement.


Yep. This happens a lot 😞

All you can do (if accepting a repair) would be to insist on a legal declaration from them that if you, not them, are not happy with the result of the repair then they promise they will allow you a refund/replacement. They will not agree to this, because they will fight tooth and nail to avoid giving you a refund/replacement.

 

in this situation, I would act as if they "repair" was a tangent, and go back to the start. Repair didn't happen. Now you're even more upset that they've strung you along and you no longer agree to repair. Refund or replacement please.

 

 

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Hi All


Sorry could not find how to just post to this group so hit reply.

 

I bought a KS7000 60 inch from Crampton and Moore in June Last year.

 

From day one i have been dissapointed by the light bleed which shows on the black film borders and in dark scenes when viewing in evening.  It is localised in one corned and a small part at the top of the screen.  Not dreadful but not what i expect from an expensive new tv.


More recently I have been bitterly annoyed by the lack of bbc UHD support on Iplayer.  I bought this tv after extensive research and the promise of HLG compliance.  What an utter con.

 

I now fear I will be let down further when SKY HDR comes later this year.

 

It came with a 5 year warranty.

 

What would people recommend I should do to get a refund or replacement?

 

I can only find archive pages from Crampton on 49inch, 50 inch and 65 inch which relate to the IOT issue not the 60 inch model.

 

55 inch:

https://web.archive.org/web/20170315131008/http://www.cramptonandmoore.co.uk:80/televisions/4k/samsu...

 

 

All help greatly appreciated.

 

thanks

 

 

 

 

 

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Just go to the beginning of this thread everything starts there.
Paul
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@paulyoung666 wrote:

@mrtickle wrote:

No, sorry 😞

The following applies to any item. As soon as you ever accept a repair, you're stuck for the life of that TV / warranty of having THAT TV repaired.
You have forever waived your right to a refund or replacement if you ever accept the first repair. Often retailers will trick you by asking you to "try a repair first".

The best option is always
1. get a refund.
2. Use the money to buy a new one. This starts a brand new contract. The Contract and Warranty clock resets to day 0.

the second best option is:
1. Accept a replacement. The clock does not reset . You might have 1 day or 364 days left on your warranty.

The worst option is:
1. Accept a repair.

EDIT to add: you can of course always ASK. And plead your case, given the circumstances. It is worth a try. But if they agree, it would be a goodwill / customer service guesture on their part - you don't have the "right" any more.

 


I had a new screen fitted to my ks7000 before all the smart things HDR hlg came out , richer sounds had no issue at all with exchanging mine for a Q7F .....



@paulyoung666 wrote:

@mrtickle wrote:

No, sorry 😞

The following applies to any item. As soon as you ever accept a repair, you're stuck for the life of that TV / warranty of having THAT TV repaired.
You have forever waived your right to a refund or replacement if you ever accept the first repair. Often retailers will trick you by asking you to "try a repair first".

The best option is always
1. get a refund.
2. Use the money to buy a new one. This starts a brand new contract. The Contract and Warranty clock resets to day 0.

the second best option is:
1. Accept a replacement. The clock does not reset . You might have 1 day or 364 days left on your warranty.

The worst option is:
1. Accept a repair.

EDIT to add: you can of course always ASK. And plead your case, given the circumstances. It is worth a try. But if they agree, it would be a goodwill / customer service guesture on their part - you don't have the "right" any more.

 


I had a new screen fitted to my ks7000 before all the smart things HDR hlg came out , richer sounds had no issue at all with exchanging mine for a Q7F .....


I thought after the first 4 weeks the retailer could attempt a repair twice. If not rectified then you can ask for a refund or replacement. It's also different after 6 months. Within the first 4 weeks when bought  online you can ask for a replacement or refund in faulty. 

Paul

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Thanks for the information.
I contacted the repair company who said they are still waiting for the parts.

I'll be phoning JL as this has gone on too long now so I'll be asking for a replacement like for like.
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@wayneunique wrote:
Thanks for the information.
I contacted the repair company who said they are still waiting for the parts.

I'll be phoning JL as this has gone on too long now so I'll be asking for a replacement like for like.

ok, but very important: Remember the ranges that were available:

Quantum Dot technology: 2016=KS, 2017 and 2018 = QLED

 

No Quantum Dots, and worse technology: 2016=KU, 2017=MU, 2018=MU. etc. Do not accept anything less than a QLED.

 

Good luck.

 

EDIT: Forgot my own news! Decision back from Richer Sounds today, full refund. Big thanks to the community here :smiling-face:

 

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Well I've waited a day and a half for the currys manager to get back to me and nothing. Sent another message and had the same non sense sent back to be about the smart things hub.  Filled in the citizens advice form which was linked to earlier.  Is there any one else i can contact at currys to complain? i beleive the CEO had an email address posted some where but can't find it? 

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