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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,544 REPLIES 2,544
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@Tell wrote:
Paul, anything posted here that is not properly wrapped up with a supporting affidavit from the recipient would be worthless in court, the other side would just say "we don't know who posted that and why they posted".

Which is why I said in one of my earlier postings that the individuals who undertook and won the ADR and/or received E-Mails from companies admitting to the issue should contact you, do a proper affidavit and the turn that into a PDF for you.

Courts are VERY an*l about how evidence must be presented.

 


If going to court affidavit from the recipient probably needed, but for sending to credit card company would a normal printed pdf document of the ADR claim not be sufficient?

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thanks for the link :smiling-face:

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@Mylo75 wrote:

@Tell wrote:
Paul, anything posted here that is not properly wrapped up with a supporting affidavit from the recipient would be worthless in court, the other side would just say "we don't know who posted that and why they posted".

Which is why I said in one of my earlier postings that the individuals who undertook and won the ADR and/or received E-Mails from companies admitting to the issue should contact you, do a proper affidavit and the turn that into a PDF for you.

Courts are VERY an*l about how evidence must be presented.

 


If going to court affidavit from the recipient probably needed, but for sending to credit card company would a normal printed pdf document of the ADR claim not be sufficient?


My personal view would be treat the Credit Card company the same way you treat the court, they'll take it far more seriously if it was done as a proper affidavit.

 

 

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@Tell wrote:
Paul, anything posted here that is not properly wrapped up with a supporting affidavit from the recipient would be worthless in court, the other side would just say "we don't know who posted that and why they posted".

Which is why I said in one of my earlier postings that the individuals who undertook and won the ADR and/or received E-Mails from companies admitting to the issue should contact you, do a proper affidavit and the turn that into a PDF for you.

Courts are VERY an*l about how evidence must be presented.

I appreciate that for court but for section 75 and to retailers then it does no harm to use them. The ADR also has a traceable reference number to show it is genuine. 

Paul

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Paul

I'm not telling you how to do it, you asked my advice and I gave it and told you why I would do it that way.

Doing these things to a standard higher then required is usually more effective then trying to save 30 minutes of time because 'it is more work and I cannot be bothered' in my experience.

Of course it's up to each individual which way they want to go, but my advice won't change.
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@Sheraton6 wrote:

@tarbat wrote:

@Sheraton6 wrote:

I had the reply yesterday and it was rejected. I sent them the exact same info I sent to my retailer but they said I didn’t have a case. 


Did they give a reason for rejecting your case? This might help others pre-empt similar rejection.


The reason given was that I couldn't conclusively prove that the features in question (I mentioned HLG, HDR10+ & the SmartThings USB Extender) were shown to me by the company I purchased from as the articles I sent in with my case were from either Samsung or third parties (the WhatHifi & Trusted Reviews links from the beginning of this thread). Their stance was my contract was with the retailer and none of my supporting documentation pointed the finger at them miss-selling the TV. I couldn't find anything online (even via Internet Archive) from the retailer stating they advertised these features, although they did play a major role in my decision to purchase this model. The main thing I would take from my example is if you are making a Section 75 claim, please make sure you include print outs of the advert from the specific retailer showing the features you are missing. To be honest, I can understand my card suppliers point of view & I consider myself fortunate that the retailer was so quick to offer a solution.


Check this link for JL, in future anyone making claim against Currys or JL please use these links and do not forget to mention the fact Samsung sales team use floorspace in both Currys and JL to make smart things claim

https://www.johnlewis.com/samsung-ue55ks9000-curved-suhd-hdr-1-000-4k-ultra-hd-quantum-dot-smart-tv-...

 

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@Sheraton6 wrote:

@tarbat wrote:

@Sheraton6 wrote:

I had the reply yesterday and it was rejected. I sent them the exact same info I sent to my retailer but they said I didn’t have a case. 


Did they give a reason for rejecting your case? This might help others pre-empt similar rejection.


The reason given was that I couldn't conclusively prove that the features in question (I mentioned HLG, HDR10+ & the SmartThings USB Extender) were shown to me by the company I purchased from as the articles I sent in with my case were from either Samsung or third parties (the WhatHifi & Trusted Reviews links from the beginning of this thread). Their stance was my contract was with the retailer and none of my supporting documentation pointed the finger at them miss-selling the TV. I couldn't find anything online (even via Internet Archive) from the retailer stating they advertised these features, although they did play a major role in my decision to purchase this model. The main thing I would take from my example is if you are making a Section 75 claim, please make sure you include print outs of the advert from the specific retailer showing the features you are missing. To be honest, I can understand my card suppliers point of view & I consider myself fortunate that the retailer was so quick to offer a solution.


Check this link for JL, in future anyone making claim against Currys or JL please use these links and do not forget to mention the fact Samsung sales team use floorspace in both Currys and JL to make smart things claim, click on product description to expand and see smart things promose

https://www.johnlewis.com/samsung-ue55ks9000-curved-suhd-hdr-1-000-4k-ultra-hd-quantum-dot-smart-tv-...

 

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Finally found time to go swap the KS7000 for the LG B7. Very impressed so far!

 

Richer Sounds were totally great about it from start to finish. 

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Well I sent more additional information to JL but they replied back to me with the same rubbish about a SmartThings hub and refusing to budge.

 

Before all of this my TV had a fault with my screen. JL sent an engineer out who agreed I needed a new screen, that was back in the middle of May. I spoke to JL a week ago who said the parts need to be ordered but it's now been more than 28 working days since the engineer looked at the TV.

 

Am I now within my rights to ask for a replacement TV or refund?

 

Thanks

 

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No, sorry 😞

The following applies to any item. As soon as you ever accept a repair, you're stuck for the life of that TV / warranty of having THAT TV repaired.
You have forever waived your right to a refund or replacement if you ever accept the first repair. Often retailers will trick you by asking you to "try a repair first".

The best option is always
1. get a refund.
2. Use the money to buy a new one. This starts a brand new contract. The Contract and Warranty clock resets to day 0.

the second best option is:
1. Accept a replacement. The clock does not reset . You might have 1 day or 364 days left on your warranty.

The worst option is:
1. Accept a repair.

EDIT to add: you can of course always ASK. And plead your case, given the circumstances. It is worth a try. But if they agree, it would be a goodwill / customer service guesture on their part - you don't have the "right" any more.

 

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