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Original topic:

KS Owners refund

(Topic created on: 24-06-2018 09:15 AM)
paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,552 REPLIES 2,552
paulyoung666
Explorer
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Me being one of them , short email followed up by a quick call the next day , wouldn't give a refund but store credit to the value which suited me anyway , now one very happy Q7F owner !!!
enjoylife27
Apprentice
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How did u approached it to RS? Did u told them upfront you are the second owner or kept quiet at that?

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enjoylife27
Apprentice
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How did u approached it to RS? Did u told them upfront you are the second owner or kept quiet at that?
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paulyoung666
Explorer
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@enjoylife27 wrote:
How did u approached it to RS? Did u told them upfront you are the second owner or kept quiet at that?

I want the second owner , don't see what difference it makes though , however , if I could get the original owner to deal with it , I would , just in case ....

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paulyoung666
Explorer
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@enjoylife27 wrote:
How did u approached it to RS? Did u told them upfront you are the second owner or kept quiet at that?

I wasnt the second owner , don't see what difference it makes though , however , if I could get the original owner to deal with it , I would , just in case ....

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paul1277
Black Belt 
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@enjoylife27 wrote:

Hi there,

 

New to this forum and have a interesting question. I bought a KS8000 second hand from a collegue few months ago who originally bought the TV from Richer Sounds. I do have the original RS invoice and also the second hand purchase receipt.

 

Now the question is with me being the current legal owner of the TV, do I have the same rights as original owner to claim for a refund or exchange from Richer Sounds under the 2015 act or not? 

 

 Not sure about that. Best to check with citizens advice. Remember you must be truthful or you could be committing fraud. 

Paul


mrtickle
Helping Hand
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@enjoylife27 wrote:

 

Now the question is with me being the current legal owner of the TV, do I have the same rights as original owner to claim for a refund or exchange from Richer Sounds under the 2015 act or not? 

  


No, definitely not sorry. That was gone as soon as he sold it to you.

 

In theory, you'd have to sell it back to him, and then he as the legal owner, and original purchaser, is the only person with those rights. The rights are not transerrable: they are are contract between the original purchaser and the retailer.

 

He could then in theory, persue a claim against RS which would be legally valid IMHO, but certainly dishonest and morally questionable. RS are a shining beacon of good customer service in all of this, it's clear to see, and in my opinion don't deserve to have people pulling a fast one over them. If someone could convince me that they were not taking a financial hit, and somehow Samsung had to refund RS for all these returned TVs, I may change my opinion! But as far as we know, it's the retailing taking the hit for each returned TV (hence illegal and stiff resistance from the utter scum like Curry's).

 

 

enjoylife27
Apprentice
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That’s fine. I’ll probably try n go via original owner as I am still in contact with him. Thanks
enjoylife27
Apprentice
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Just for my info:

 

For those who have got store credit from RS, how long is it valid for and how is it given (voucher, etc)?

 

And those u got full/partial refund from RS, how is that provided (refund to original card, bank transfer, etc)?

 

 Thanks 

 

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Ramos049
Navigator
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@enjoylife27 wrote:

Just for my info:

 

For those who have got store credit from RS, how long is it valid for and how is it given (voucher, etc)?

 

And those u got full/partial refund from RS, how is that provided (refund to original card, bank transfer, etc)?

 

 Thanks 

 


I believe the store credit is indefinitely but not sure how it is given, probably on a voucher card. I have asked how my refund is going to be paid and they said its my choice, cheque, bank transfer or on to a card.