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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,531 REPLIES 2,531
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@Moily wrote:

@paul1277 wrote:
Also remember they will be also seeing these forums as they are open so read remember when you post. The way things have been going a bet they are a bit concerned. I think in future the only retailer I will buy from is richer sounds as the are members of ADR and no I do not work for them. I think it might be useful to pass on how good they have been to shame the other retailers. 

Paul 



The one thing that is clear for me from all this, I will never be:

 

1. Buying a Samsung product again

2. Giving Currys my business again

 

Shocking Customer 'Service' from both. Nothing but contempt for those keeping them in business.

 

I'll be using RS as even though they had to be taken to ADR at least they subscribe to that and have honoured their decision.


They advertise customer service is important to them and yes they had to be legally challenged but it was made easier by them being members of ADR and then  accepting   the decision and doing the right thing. That is how to treat customers and I have already told them that on their Facebook page, a big well done. As to the others it looks like someone will have to take it to the wire and call their bluff. I and sure it will never get to court,  because if it did and as they have already admitted misrepresentation you can claim all costs,  and don't forget all the time and legal advice you can claim for. 

Paul

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Also don't forget about the section 75 credit card protection if you paid with credit card even if it was the deposit.
Paul
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@paul1277 wrote:

@rozel wrote:

@rozel wrote:

Guys

 

If I start to persue a claim against Currys, will it make any difference that I purchased via their 6 months Buy Now Pay Later Offer?


There's been a bit of activity since I asked this  maybe it's been overlooked?   Can someone please advise me,  I'd  be ever so grateful.

If done through a finance company then yes you get further protection under the credit consumer act,  which if you canshiw a breach of contract which misrepresentation is then the finance company will refund all monies paid within the finance period. You can always ask them as they are governed by the credit consumer act. 

Paul



Thanks Paul.   This sounds good - can you confirm though that I should write to Currys Customer Service in the first place?  Not sure about speaking to the Finance Company though cos I thought you previously advised we should not do phone calls etc.? My purchase was made by a 6 months BNPL operated by Currys,  but not sure who the finance company was until I look through my papers tomorrow.   The TV was purchased on 16th December 2016 and the finance settled either late May or June 2017 to avoid paying any interest.   I have my email drafted but just need to know who to send it to.   Thanks again

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@rozel wrote:

@paul1277 wrote:

@rozel wrote:

@rozel wrote:

Guys

 

If I start to persue a claim against Currys, will it make any difference that I purchased via their 6 months Buy Now Pay Later Offer?


There's been a bit of activity since I asked this  maybe it's been overlooked?   Can someone please advise me,  I'd  be ever so grateful.

If done through a finance company then yes you get further protection under the credit consumer act,  which if you canshiw a breach of contract which misrepresentation is then the finance company will refund all monies paid within the finance period. You can always ask them as they are governed by the credit consumer act. 

Paul



Thanks Paul.   This sounds good - can you confirm though that I should write to Currys Customer Service in the first place?  Not sure about speaking to the Finance Company though cos I thought you previously advised we should not do phone calls etc.? My purchase was made by a 6 months BNPL operated by Currys,  but not sure who the finance company was until I look through my papers tomorrow.   The TV was purchased on 16th December 2016 and the finance settled either late May or June 2017 to avoid paying any interest.   I have my email drafted but just need to know who to send it to.   Thanks again


You should always first contact you retailer and use the which tool at the beginning of this thread which I posted. There are also loads of letters people have shown here that will. Curry's are being awkward but the more people the more pressure.  I am not sure about the finance said as it will now be paid off,  but if curry's are awkward you can always ask for advice from them. 

What we need to remember they will not hold their hands up they are fighting this and as I have said hoping you give up. To do so will make them smil. The law is there to stop this kind of practice but you have to challenge them.  All the help is on this thread and I know it has got quite long but there is a lot of very useful information. 

At this point I am asking anyone if they know how you could start a class action. 

Paul. 

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Regarding Richer Sounds, remember there were several reports here of people getting full refunds without question, quite some time before one person had problems and chose to go via ADR.
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@mrtickle wrote:
Regarding Richer Sounds, remember there were several reports here of people getting full refunds without question, quite some time before one person had problems and chose to go via ADR.

Just shows they are the one to buy from. For all those that have dealt with them and had a positive outcome please tell them via Facebook. 

Paul

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Making slow progress with JL. A lot of confusion over email but a lot better speaking to them on the phone. 

Please can all call their customer services number. They keep records of all calls should this go to court. 

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Is there any chance I could ask what progress you’re making?

 

There seems to be a few people on here who feel like there making as JL seem to take you seriously, until they end up just offering you the hub then cutting all contact and saying no to anything more. I was wondering if you’d got any further than that?

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Hi there,

 

New to this forum and have a interesting question. I bought a KS8000 second hand from a collegue few months ago who originally bought the TV from Richer Sounds. I do have the original RS invoice and also the second hand purchase receipt.

 

Now the question is with me being the current legal owner of the TV, do I have the same rights as original owner to claim for a refund or exchange from Richer Sounds under the 2015 act or not? 

 

 

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@enjoylife27 wrote:

Hi there,

 

New to this forum and have a interesting question. I bought a KS8000 second hand from a collegue few months ago who originally bought the TV from Richer Sounds. I do have the original RS invoice and also the second hand purchase receipt.

 

Now the question is with me being the current legal owner of the TV, do I have the same rights as original owner to claim for a refund or exchange from Richer Sounds under the 2015 act or not? 

 

 


Don't know , but , are you still in contact with the person you bought it off ?

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